Albert Murray
Fort Bragg,NC
Summary
Attentive Police Dispatcher bringing 15 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
14
14
years of professional experience
Work History
Security Assistant
Veterans Affairs Medical Center
Fayetteville, NC
05.2008 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Leveraged two-way radio or telephone to dispatch police officers or other personnel.
- Studied building floor plans to give directions and provide accurate information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Skills
Monitor and operate the North Carolina Division of Criminal Information Network (DCIN)/National Crime Information Center (NCIC) System equipment
Monitors and operates the SSTV System during assigned tour of duty
Prepare the computerized daily police operational journal, assuring that all information is accurately recorded in the journal prior to the completion of assigned tour of duty
Assigned Duties: Terminal Agency Coordinator (TAC)/Local Area Security Officer (LASO)
Operates a variety of communications and security equipment, such as computers, multi-frequency radios, multi-line telephone system, and other related peripherals
Accomplishments
Completed 5 Audits conducted by the NC State Bureau of Investigation, Division of Criminal of Information.
Programmed the CCTV system.
Trained all personnel working in the Dispatcher Center.
Timeline
Security Assistant
Veterans Affairs Medical Center
05.2008 - Current