Albert Paz
Miami,FL
Summary
Tenured Virtual Sales Coach with a proven track record of successfully implementing a highly effective virtual sales program. Achieved remarkable results over the past decade, consistently maintaining team performance within the top 10%. Exceeded departmental sales goals by an impressive 10-15% year over year, playing a pivotal role in cultivating a high-performance culture within the team.
Overview
21
21
years of professional experience
Work History
Virtual Sales Coach
Carnival Cruise Lines
03.2008 - Current
- Conducted thorough weekly, monthly, and quarterly performance reviews to ensure individual accountability and alignment with organizational objectives.
- Enhanced team performance and personal development by adapting teaching strategies to maximize engagement and progress.
- Ensured adherence to corporate standards in ADA compliance, OSHA regulations, and FMLA requirements, fostering a safe and inclusive workplace.
- Maintained strict compliance with corporate policies and procedures to promote safety, security, and trust among employees and stakeholders.
- Selected for multiple innovative projects aimed at improving corporate culture and enhancing employee engagement, demonstrating a commitment to organizational growth.
- Managed time-off schedules for over 30 employees and oversaw timecard compliance to ensure accurate payroll processing.
- Conducted interviews for new hires, contributing to recruitment and onboarding processes.
- Demonstrated resilience and commitment to team support and continuity during the global pandemic.
Personal Vacation Planner
Carnival Cruise Lines
10.2004 - 03.2008
- Acquired continuous knowledge in travel-related customs requirements, immigration laws, location-specific inoculations, hygienic practices, and political and cultural climates
- Attended trainings and seminars for best practices of sales
- Communicated with clients to determine budget, travel timeline, and accommodation preferences
- Planned optimal trips for customers based on careful consideration of individual budgets and preferences
- Persuaded guests to purchase travel insurance and to pre pay for trip gratuities
Education
Associate Degree -
Miami Dade College
Skills
- Detail Oriented
- Goal attainment
- Project Planning
- Task prioritization
- Workflow efficiency
- Multitasking
- Time management
- Creative Strategist
- Personable Coaching
Timeline
Virtual Sales Coach
Carnival Cruise Lines
03.2008 - Current
Personal Vacation Planner
Carnival Cruise Lines
10.2004 - 03.2008
Associate Degree -
Miami Dade College
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