Alberto Ponce
Dalton,GA
Summary
Proven Customer Support Specialist with a track record of customer satisfaction at Ponce Auto Sales, adept in workflow management and billing. Leveraged active listening and customer service excellence to resolve complex issues, boosting efficiency. Skilled in data entry and fluent bilingualism, consistently delivering results.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Ponce Auto Sales
Dalton, GA
01.2021 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Analyzed customer feedback to recommend product or service enhancements.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Cashier
SUBWAY®Restaurants
Dalton, Georgia
02.2020 - 01.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer inquiries regarding store policies and procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Southeast Whitfield High School
Dalton, GA05-2020
Skills
- Feedback reception
- Active listening
- Customer response
- Data entry
- Workflow management
- Spanish translation
- Payment collection
- Fluent bilingualism
Languages
English
Professional
Spanish
Professional
Timeline
Customer Support Specialist
Ponce Auto Sales
01.2021 - Current
Cashier
SUBWAY®Restaurants
02.2020 - 01.2021
High School Diploma -
Southeast Whitfield High School
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