Albert Reyes
Magna,UT
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Security Officer
CBI Security
59 E Cleveland Ave
07.2023 - 04.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Customer Service Representative
Smiths Food And Drug
8055 W 3500s
03.2021 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Shift Leader
SUBWAY®Restaurants
3461 S 8400w
11.2017 - 05.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Cashier
Walmart
3180s 5600w
01.2019 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Cyprus High School
05.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Call center experience
- Customer Relations
- Money handling abilities
- Positive Attitude
- Team Leadership
- Flexible Schedule
- Strong verbal and written communication
- Training Assistance
- Patience and composure
Timeline
Security Officer
CBI Security
07.2023 - 04.2024
Customer Service Representative
Smiths Food And Drug
03.2021 - 12.2021
Customer Service Cashier
Walmart
01.2019 - 12.2019
Shift Leader
SUBWAY®Restaurants
11.2017 - 05.2020
High School Diploma -
Cyprus High School