Susie Rios
Kyle,TX
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
19
19
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
LENNAR HOMES
Austin, Tx
09.2024 - 01.2026
- Contact homeowners for warranty repairs via email, text or phone call.
- Schedule repairs with trade partners and construction managers through Sales Force.
- Create EPO’s and back charges for trade partners for work performed through Build Pro.
- Perform minor repairs for homeowners in a timely manner.
- Order building materials for trade partners to perform the correct repairs in a timely manner.
- Assisting 4 Lennar communities with over 200+ homes.
- Assisting Quality Associates with new home inspection walks.
- Collaborated with team members to enhance overall customer satisfaction levels.
NEW CONSTRUCTION COORDINATOR
ELITE A/C AND PLUMBING
Austin, TX
04.2023 - 09.2024
- Enter the builder profile in Jobber which would include the blueprints and checklists for technicians.
- Schedule sub contractors for the rough ins, trim outs and start ups for HVAC systems.
- Answer phone calls and emails to schedule residents for HVAC services along with warranty calls.
- Send builders updated COI insurance forms.
- Pull permits from the City of Austin website.
- Register warranty equipment for residents and builders.
- Maintain fleet vehicle registration.
- Maintain paperwork for temporary HVAC units in new construction homes.
- Dispatching for new construction and residential technicians in Jobber and Service Titan.
- Collecting payments through Podium.
SR. CUSTOMER SERVICE REPRESENTATIVE
COSENTINO
Austin, TX
09.2019 - 04.2023
- Help walk -in customers in our countertop showroom and show full quartz and granite slabs in the warehouse.
- Enter customer supply orders though email and website.
- Check orders to verify customer pricing and discounts.
- Run weekly account statements for sales representatives and post payments with cash, check or credit card.
- Managing Will-Call and Pick Up orders.
- Shipping color samples to customers.
- Assist the Operations Manager make full truck replenishment lists and receiving truck loads.
- Training new associates.
- Check inventory lists using Teams and Outlook.
- Schedule LTL and flatbed shipments using TMS.
- Track shipping containers on the water.
- Maintaining monthly budgets.
- Maintain an award winning showroom.
- Ordering office supplies.
- Creating credit memos for returned material or pricing discrepancies.
- Inventory forecasting.
- Using Descartes for dispatching.
- Schedule viewing appointments through Sales Force and Zoom.
ON LINE CUSTOMER SERVICE REPRESENTATIVE
LABATT FOOD SERVICE
Austin, TX
10.2015 - 09.2019
- Enter food orders for school districts and restaurants over the phone, fax or email using 10-key on the AS400 program.
- Troubleshooting customers with any concerns they may have with the on line ordering system.
- Run daily velocity and sales reports for accounts using Microsoft Excel or Google Docs.
- Assisting sales representatives with various accounts.
- Inventory forecasting.
- Problem solving and comparing products for out of stock items on the order.
- Inventory management for customers and branch usage.
- Track and communicate with delivery drivers to make sure deliveries are on time and in order.
- Experience with Excel including pivot reports and LOOKUPS.
SALES CLERK
TONY'S BAR SUPPLY
Houston, TX
09.2006 - 10.2015
- Took customer's supply orders over the phone, fax or e-mail.
- Used MAS 90 Program to type bar supply orders.
- Typed letters and contracts for customers using Open Office. Managing counter sales.
- Warehouse and order pulling experience.
- Processed shipping orders and participated in annual inventory.
- Forklift experience.
Education
High school or equivalent -
THURGOOD MARSHALL HIGH SCHOOL
Houston, TXSkills
- Microsoft Office Programs
- Customer Service
- Inventory Management
- Data Entry
- Dispatch
- Order Entry
- Google Docs
- Administrative Experience
- SAP
- Leadership
- Logistics
- Forecasting
- Warehouse experience
- Merchandising
- Build Pro
- Sales Force
- Home Construction
Additional Information - Programs Educated
- Word
- Excel
- Open Office
- Power Point
- Microsoft Teams
- Outlook
- SAP
- Jobber
- Podium
- Service Titan
Personal Information
Authorized To Work: US
Timeline
CUSTOMER CARE REPRESENTATIVE
LENNAR HOMES
09.2024 - 01.2026
NEW CONSTRUCTION COORDINATOR
ELITE A/C AND PLUMBING
04.2023 - 09.2024
SR. CUSTOMER SERVICE REPRESENTATIVE
COSENTINO
09.2019 - 04.2023
ON LINE CUSTOMER SERVICE REPRESENTATIVE
LABATT FOOD SERVICE
10.2015 - 09.2019
SALES CLERK
TONY'S BAR SUPPLY
09.2006 - 10.2015
High school or equivalent -
THURGOOD MARSHALL HIGH SCHOOL