Albert Wood
Levittown,Pennsylvania
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Client Account Specialist
Philips Healthcare
08.1999 - Current
- Responsible for resolving customer complaints, questions and concerns, maintaining customer accounts
- Resolving product / service problems using the best solution to solve the problem
- Verifying patient's insurance coverage, answering billing questions
- Assisting co-workers when there is a need.
- Enhanced client satisfaction by providing exceptional account management services and timely responses to inquiries.
- Developed strong relationships with clients, fostering loyalty and trust through consistent communication and personalized attention.
Direct Support Professional
Community Option
03.2003 - 11.2023
- Responsible for maintaining a safe, supportive, and therapeutic environment which fosters growth and rehabilitation and facilitates the development of mutual aid and self-help skills
- Lead staff when on shift
- Maintains and assures proper disbursement and documentation of medication.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
Medical Assistant - Medical Assisting
Star Technical Institute
04.1999
GED -
Trenton High School
06.1992
Skills
- Conflict resolution
- Data interpretation
- Product knowledge
- Process improvement
- Problem-solving abilities
- Attention to detail
- Customer service orientation
- Customer Engagement
Accomplishments
Over the years I received many awards such as employee of the Year/Month. Many praises from Customers and Leadership.
Timeline
Direct Support Professional
Community Option
03.2003 - 11.2023
Client Account Specialist
Philips Healthcare
08.1999 - Current
Medical Assistant - Medical Assisting
Star Technical Institute
GED -
Trenton High School