Albert Yanney
North Richland Hills
Summary
Friendly and dedicated professional with experience in healthcare support , fitness, and customer service. Skilled in working with patients and handling insurance questions. Passionate about using research and real-world data to make healthcare better for underserved communities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Dailypay
05.2022 - 09.2024
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Logged details of customer service calls in computer system following correct protocols.
- Performed data entry tasks accurately and in a timely manner.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Benefits Verification Specialist
AmerisourceBergen
02.2022 - 04.2023
- Verified patients' insurance coverage and benefits for prescribed medications or therapies
- Contacted insurance companies to obtain prior authorizations and coverage details
- Explained benefits and out-of-pocket costs to patients or providers in clear, simple language
- Resolved discrepancies between customers' expectations and actual benefits provided by employers.
- Worked closely with healthcare provider, pharmacies, and insurance reps to coordinate approvals
- Organized data from multiple sources into an easily understood format for quick review by management personnel.
Personal Trainer
Pippas Health Center
09.2017 - 12.2019
- Designed personalized fitness programs based on clients' goals, fitness levels, and health conditions
- Guided clients through safe and effective workouts, including strength training, cardio, and flexibility routines.
- Educated clients on proper exercise form, injury prevention, and healthy lifestyle habits
- tracked progress and adjusted workout plans as needed to ensure continuous improvement
- Collaborated with other health professionals when needed to support client well-being
Gym Instructor
Blingbody Gym
03.2014 - 07.2017
- Assisted clients with using gym equipment safely and effectively
- Led group workout sessions and offered one-on-one instruction when needed
- Provided fitness tips and encouraged clients to stay active and motivated
- Maintained a clean and organized workout environment
- Welcomed new members and showed them how to use the gym equipment and follow the rules
Marketing Coordinator
Rhiza Inc.
11.2010 - 06.2013
- Coordinated the design of promotional materials such as flyers, brochures, and signage.
- Collaborated with other teams on projects related to product launches and promotions.
- Managed relationships with vendors and suppliers for promotional materials.
- Designed and implemented promotional materials for print and digital media.
Education
BACHELOR OF SCIENCE (B.S.) - SPORTS AND EXERCISE SCIENCE
Kwame Nkrumah University of Science and Technology
05.2008
Skills
- Benefits verification & insurance coordination
- Patient advocacy & support services
- Communication & interpersonal skills
- Problem-solving & critical thinking
- Basic data entry & record keeping
- Empathy & active listening
Timeline
Customer Service Representative
Dailypay
05.2022 - 09.2024
Benefits Verification Specialist
AmerisourceBergen
02.2022 - 04.2023
Personal Trainer
Pippas Health Center
09.2017 - 12.2019
Gym Instructor
Blingbody Gym
03.2014 - 07.2017
Marketing Coordinator
Rhiza Inc.
11.2010 - 06.2013
BACHELOR OF SCIENCE (B.S.) - SPORTS AND EXERCISE SCIENCE
Kwame Nkrumah University of Science and Technology
Similar Profiles
TYLER ANDERSONTYLER ANDERSON
Customer Experience Analyst at DailyPayCustomer Experience Analyst at DailyPay
Eliana HillEliana Hill
Product Design Intern at DailyPayProduct Design Intern at DailyPay
Alessandra KivinenAlessandra Kivinen
Enterprise Account Executive at DailyPayEnterprise Account Executive at DailyPay
Alan KrubsackAlan Krubsack
Chemical Process Technician at Euclid ChemicalChemical Process Technician at Euclid Chemical
Aaron DrumgooleAaron Drumgoole
Patient Care Technician, Cardiac PCU at Texas Health SouthwestPatient Care Technician, Cardiac PCU at Texas Health Southwest