Albert Zuccaro
Clinton Township
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Zuccaro Banquets & Catering
Chesterfield
06.2011 - Current
- Managed daily operations and staff at a premier banquet and catering venue.
- Coordinated events, ensuring seamless execution from planning to conclusion.
- Developed and implemented standard operating procedures for service excellence.
- Established strong vendor relationships to support catering needs and logistics.
- Ensured compliance with health and safety regulations during all operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Sales Representative
Woodberry Wine
Troy
07.2020 - 08.2024
- Built relationships with clients to enhance customer satisfaction and loyalty.
- Conducted product demonstrations to educate customers on wine selections.
- Managed inventory levels to ensure optimal stock availability and presentation.
- Collaborated with team members to develop effective sales strategies.
- Provided expert advice on wine pairings for various occasions and cuisines.
- Attended industry events to stay informed about market trends and competition.
- Processed customer orders efficiently using point-of-sale systems and software.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
Front Desk Supervisor
Hampton Inn By Hilton
Chesterfield
09.2015 - 06.2020
- Supervised front desk operations ensuring smooth guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices.
- Managed reservations using hotel management software for optimal room allocation.
- Coordinated with housekeeping to ensure timely availability of rooms for guests.
- Oversaw daily cash handling and balanced cash drawers at shift end.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
Education
Bachelor of Science - Hospitality And Tourism Management
Madonna University
Livonia, MI 01.2013 - 05.2017
Skills
- Event coordination
- Budget management
- Health compliance
- Vendor negotiation
- Customer relationship management
- Inventory management
- Effective communication
- Problem solving
- Team leadership
- Complaint resolution
- Sales expertise
- Vendor relationships
- Community outreach
- Purchasing and planning
- Motivation
- Budgeting and cost control
- Safety protocol
- Risk management
- Negotiation skills
- Deadline oriented
- Loss prevention
- Effective leader
- Customer retention
- Purchasing
- Goal setting
- Cost reductions
- Team player
Timeline
Sales Representative
Woodberry Wine
07.2020 - 08.2024
Front Desk Supervisor
Hampton Inn By Hilton
09.2015 - 06.2020
Bachelor of Science - Hospitality And Tourism Management
Madonna University
01.2013 - 05.2017
General Manager
Zuccaro Banquets & Catering
06.2011 - Current