Open To Work
Alberte Mathieu Pierre
United Stated Postal Service
Kansas City,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
HR AssociateMail CarrierSocial WorkerCustomer Service Representative
Work Type
Full TimePart Time
Important To Me
4-day work weekPaid time offPaid sick leaveWork from home optionFlexible work hours
16
years of professional experience
Dynamic HR Associate skilled in onboarding processes and employee engagement. Proven ability to enhance workplace culture and drive diversity initiatives, promoting a cohesive and inclusive organizational environment.
Work History
HR Associate
1 Year 10 Months- Developed and implemented efficient onboarding processes for new hires.
- Conducted training sessions to enhance employee engagement and productivity.
- Facilitated conflict resolution between employees, promoting a positive workplace culture.
- Managed employee records and maintained compliance with labor regulations.
- Analyzed employee feedback to identify areas for improvement in workplace policies.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Led initiatives focused on diversity and inclusion, promoting an equitable working environment for all employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
Mail Carrier
8 Years- Delivered mail and packages efficiently, adhering to scheduled routes and timelines.
- Maintained accurate delivery logs and records to ensure accountability and traceability.
- Operated postal vehicles safely, performing routine inspections and maintenance checks.
- Resolved customer inquiries regarding mail status, enhancing service satisfaction rates.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
Social Worker
2 Years 8 Months- Supported crisis intervention efforts, ensuring immediate assistance for families in distress.
- Coordinated community resources to enhance family stability and access to services.
- Facilitated family assessments to identify needs and develop tailored support plans.
- Analyzed case data to drive program improvements and address emerging family challenges.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Streamlined case management processes, enabling more efficient client progress tracking and support.
Customer Service Representative
4 Years 5 Months- Resolved customer inquiries efficiently, ensuring high satisfaction and repeat business.
- Implemented process improvements to enhance service delivery and reduce wait times.
- Collaborated with team members to address product issues and provide effective solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Counseling
Associate of Science - Nursing
Skills
Benefits administration
Onboarding processes
Diversity and inclusion
Organizational development
Payroll processing
Microsoft Office Suite
Problem-solving
Decision-making
Collaboration skills
Adaptability
Employee recognition
Timeline
HR Associate
Self-employeed
10.2024 - CurrentRead More
Mail Carrier
United Stated Postal Service
08.2018 - CurrentRead More
Social Worker
Family Support Division
08.2015 - 04.2018Read More
Customer Service Representative
Walmart
11.2010 - 04.2015Read More
Florida SouthWestern State College
Associate of Science from Nursing
Read More
Metropolitan Community College
Associate of Arts from Counseling
Read More