Albertha Jeanbaptise
Hempstead,NY
Summary
Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than 4 years of experience overseeing complex department-management tasks.
In addition, licensed and Proficiency in Operating these machines,
1. Fork Lift
2. Sit Down fork lift
3. Order Picker
3. Ballimore
4. Reach
5. Pacer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
Home Depot
Hempstead, NY
10.2021 - 08.2023
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Balanced workloads to meet targets without overtaxing employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Performed opening and closing duties as part of management team and handled cash management.
Store Supervisor
Home Depot
Hempstead, NY
10.2019 - 10.2021
- Supervised work of cashiers, training new team members and monitoring performance.
- Received store deliveries and transported items to correct facility locations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Coordinated restocks to keep retail displays organized and full for customers.
- Handled customer transactions and balanced cash drawers.
- Dealt with customer complaints and rectified product and service issues.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Increased sales by optimizing in-store promotional strategies.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Helped each team increase business with improved approaches to planning and product line management.
Store Associate
Home Depot
Hempstead, NY
04.2015 - 10.2019
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained attractive merchandise displays to maximize purchases.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed loss prevention guidelines to deter theft.
Education
Associate of Science - Medical Assisting
Florida Career College - Miami
Miami, FL04.2007
Skills
- Training and Mentoring
- Staff Management
- Motivational Leadership
- Supervisor
- Recruiting and Hiring
- Employee Scheduling
- Retail Management
- Department Leadership
Languages
Spanish
Full Professional
French
Full Professional
Accomplishments
- Promoted from supervisor to manager, in less than 24-months.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Certification
- Licensed Heavy Equipments Operator - 2019
- LIcensed Fork Lift Operator
- LIcensed ballimore Operator
- Licensed Reach Operator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Home Depot
10.2021 - 08.2023
Store Supervisor
Home Depot
10.2019 - 10.2021
Store Associate
Home Depot
04.2015 - 10.2019
Associate of Science - Medical Assisting
Florida Career College - Miami