Albertina Dent

•Manage high-volume outbound calls to patients inquiries via phone, email, fax, and written correspondence.

•Scheduled and enrolled patients in the palliative care program, and answer questions regarding insurance benefits, coverage, and speaking with a nurse practitioner.

•Review, process, and document insurance claims while maintaining accuracy and compliance standards.

•Maintain detailed records of customer interactions within internal databases and systems.

•Research and resolve complex customer concerns while ensuring a high level of customer satisfaction.

•Collaborate with internal departments to facilitate timely issue resolution and claim processing.

•Perform data entry, documentation, and administrative support functions for daily operations.

•Manage high-volume inbound customer inquiries via phone, email, fax, and written correspondence.

•Assist members with questions regarding insurance benefits, claims, eligibility, and coverage.

•Review, process, and document insurance claims while maintaining accuracy and compliance standards.

•Maintain detailed records of customer interactions within internal databases and systems.

•Research and resolve complex customer concerns while ensuring a high level of customer satisfaction.

•Collaborate with internal departments to facilitate timely issue resolution and claim processing.

•Perform data entry, documentation, and administrative support functions for daily operations.

•Assisted customers with account inquiries, fund transfers, loan payments, and online banking services.

•Processed customer transactions accurately while maintaining confidentiality and regulatory compliance.

•Resolved customer concerns and provided technical support for online banking platforms.

•Maintained accurate account records and customer documentation.

•Managed multiple customer requests simultaneously in a fast-paced call center environment.

•Reviewed and processed Medicaid claims applications for accuracy and completeness.

•Verified supporting documentation and ensured compliance with processing guidelines.

•Maintained electronic records and entered claim information into company databases.

•Coordinated with internal teams to resolve application discrepancies and documentation issues.

•Managed inbound and outbound customer communications regarding telecommunications services.

•Processed customer payments, account updates, and service requests.

•Maintained customer records through accurate data entry and account documentation.

•Assisted customers with billing inquiries, service changes, and account troubleshooting.

•Consistently delivered high-quality customer service while meeting performance objectives.

•Provided administrative support including data entry, order processing, and customer account maintenance.

•Managed multi-line phone systems and routed calls appropriately.

•Processed customer payments and maintained accurate account records.

•Entered customer information into databases and verified data accuracy.

•Assisted customers with service inquiries and technical support requests.