Overview
Work History
Education
Skills
Software
Timeline
Generic

Alberto Aceves

Data Reporting & Analysis Analyst

Overview

7
7
years of professional experience
1
1
Language

Work History

Data Reporting & Analysis Analyst

Verizon
01.2023 - Current
  • Lead tester in new Tracfone automated assistant (RCS Bot) – Wendy – in charge of analyzing all corresponding design flows, developing test strategy, creating test data, executing test strategy, working with experience designers and developers on defect resolutions while also recommending improvements, as well as providing production sign off with additional post production support
  • Analyze and test currently implemented Conversational Channels flows via short code 611611 for all SMS/RCS brands – Tracfone, Straight Talk, Total by Verizon, Walmart Family Mobile, Simple Mobile, Net10, Go Smart – by understanding customer behavior and business goals, as well as support the other RCS bots (Star, Amelia, Marty and Sam)
  • Execute test validations for new products/enhancements across all brands using Lucid, SQL Developer, Postman, AWS Athena, Soap UI and mobile devices – checking for data completeness and quality
  • Work closely with design and development teams on new products/enhancements to streamline the customer experience and maintain data integrity while also replicating customer behavior when troubleshooting defects - providing resolutions based on customer needs
  • Collaborate with team members and cross functional teams on production releases for new products/enhancements, providing routine updates, final production sign off and post production support
  • Provide walk-through demonstrations of new products/enhancements to executive leadership and cross functional teams
  • Regularly engage in agile stand-up meetings, test strategy meetings, defect resolution meetings, enhancement meetings and knowledge transfer sessions

Software QA/Test Analyst

CareFirst BCBS
05.2017 - 01.2023
  • Lead tester in Benefit Accumulators project using IBM DB2, Hadoop Impala, Apache HBase; oversaw, engaged with, and finalized requirements, testing strategy, data mapping documents, use case documents, data creation, test execution, defect tracking, testing hand off and acting point of contact for management, customers, secondary teams, and team members
  • Validate ETL upstream and downstream processes for data completeness, data transformations and data quality
  • Identify the root cause of defects and provide technical teams with suggestions for resolutions or enhancements based on system behavior and client needs
  • Subject Matter Expert in Health Insurance business domain knowledge, specifically for Health Insurance Claims/Enrollments and the user interface application used to create and manipulate all data for any testing strategy. Support multiple teams with requests on data analysis, validation, and overall flow
  • Engage in product increment planning, agile stand up meetings, grooming sessions, design sessions, sprint planning sessions and team retrospectives
  • Interview potential candidates and mentor new employees to company testing standards, practices and business domain knowledge through knowledge transfer sessions and liaising with management-project initiatives and deliverables
  • UI application administrator responsibilities including creating new user accounts, updating user privileges, terminating accounts, troubleshooting issues, and rerouting users to appropriate teams
  • Validate Microstrategy business intelligence reports through functional testing, integration testing and SQL queries for key performance indicators
  • On-board new clients to the project platform by providing walk-through demonstrations and hosting ad hoc sessions
  • Hands on rotational production support, root cause/impact analysis meetings, test execution and sign off; customer ad hoc requests are also addressed in a high priority manner
  • Perform functional testing on customer portal and customer experience using optical character recognition tools for accuracy, clarity, navigation and ease of use
  • Create and maintain documentation repository of all testing practices and processes including business domain knowledge, test scenarios, ETL testing, front-end testing, back-end testing, end-to-end testing, data creation/manipulation and reporting insights

Education

Bachelor of Science - Applied Information Technology

George Mason University
Fairfax, VA
05.2001 -

Skills

SDLC Data Analysis Testing Analysis Business Analysis Requirement Analysis Operations Support Impact Analysis Test Planning Test Strategy Test Case Design Test Data Management Use Cases ETL Testing Back-End Testing Front-End Testing End-to-End Testing Manual Testing Functional Testing Mobile Testing Regression Testing Integration Testing RESTful Webservice Testing UAT Agile/Scrum Methodology

Software

AWS - Athena | Postman | SQL Developer | Snowflake | Lucid | Jira | Asana | Microsoft Office | Hue - Hadoop Hive/Impala | Rocket Shuttle | IBM - DB2 | Apache HBase | Apache Solr | Putty | MicroStrategy | Data Studio | Soap UI | Control-M | Eclipse | Bitbucket | Selenium | Cucumber | JAWS | Hexawise | HP ALM | FileZilla | Agile Manager | Java Testing Framework

Timeline

Data Reporting & Analysis Analyst

Verizon
01.2023 - Current

Software QA/Test Analyst

CareFirst BCBS
05.2017 - 01.2023

Bachelor of Science - Applied Information Technology

George Mason University
05.2001 -
Alberto AcevesData Reporting & Analysis Analyst