Alberto Anguiano
Roanoke,TX
Summary
To obtain a position with a growing company while utilizing my acquired skills and knowledge. I look forward to learning new skills, meeting new challenges, and succeeding in my work.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
Irving, TX
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Inventory Associate
Fleetpride
Grapevine, TX
08.2015 - 09.2023
- Pull and organize customer orders for delivery from the warehouse by part number and quantity as directed by picking tickets in priority assigned
- Load materials into vehicles and install bracing or padding to prevent shifting or damage in transit
- Manually, load or unload materials onto or off pallets, skids, platforms or lifting devices
- Stock and maintain inventory items in designated warehouse storage areas
- Package, label and ship customer orders by UPS, US Mail, LTL and local truck deliveries
- Weigh materials or products and record weight and other production data on tags and labels
- Move controls, levers and devices to drive industrial forklifts to transport materials between loading, unloading, processing and storage areas
- Complete forklift operator training annually, provided by the company
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Finding lost inventory in the warehouse, Communication with branches about inventory not being sent or damage
- And locating the part that has not been received and finding parts that can be replaced for damaged products
- Performing quality checks on stored inventory and discarding inventory that does not meet the company’s standards
- Implementing loss prevention programs to prevent theft.
Floor Lead
Sam’s Club
Denton, TX
09.2012 - 08.2015
- Data Entry
- New hire training on company policies and procedures as it relates to their assigned work area
- Direct and oversee workload for staff
- Coordinate with supervisors and managers to carry out tasks
- Receiving of products via truckload, checking product for quality and expected quantity
- Performing inventory audits
- Forklift operator
- Maintain the store in accordance with company policies and procedures by receiving, stocking, rotating, and auditing merchandise throughout the store; zoning areas; removing damaged or out-of-date goods; processing claims merchandise according to company policy and procedures
- Receive and monitors merchandise and supplies from distribution centers and vendors by managing vendor access
- Evaluate associate's job performance yearly, write up associates when needed.
Data entry, Customer service, Claims report, Cable installation
Kelly Services
Dallas, TX
11.2007 - 08.2012
- Held positions with various companies (Allstate, Next RX site, Avnet)
- Data entry
- Customer service
- Claims report
- Cable installation.
Education
Completed coursework in Business Management. Obtained some college hours towards degree program -
Tarrant County College
Fort Worth, TXSkills
- Bilingual
- Communication skills
- Active Listening Skills
- Leadership and Training
- Reach Lift and Cherry Picker equipment operation
- Computer Program knowledge: MS Word, Excel, PowerPoint
- Inventory control
- Key holder
- Order Processing
Communication Skills
Bilingual in English and Spanish
Leadership Experience
Held previous position as a lead. Responsibilities include directing and encouraging staff. Distributing work to staff, following up on production ready time, and reinforcing company policies.
References
Reference furnished upon request
Timeline
Customer Service Representative
Charter Communications, Spectrum
10.2023 - Current
Inventory Associate
Fleetpride
08.2015 - 09.2023
Floor Lead
Sam’s Club
09.2012 - 08.2015
Data entry, Customer service, Claims report, Cable installation
Kelly Services
11.2007 - 08.2012
Completed coursework in Business Management. Obtained some college hours towards degree program -
Tarrant County College