Alberto Anzaldo Morales

Security & Operations – Goodwill Industries (California: Atwater & LA Campus, Lincoln Heights)

Dates of Employment: Late 2020- End of 2023

Executive Summary:

Senior security and operations leader overseeing multi-site facilities, including commercial, retail, and logistics centers. Responsible for strategic planning, operational management, personnel leadership, and client relations across all locations. Ensured safety, compliance, and operational efficiency through proactive leadership, rigorous monitoring, and cross-functional coordination.

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Leadership & Strategic Responsibilities:

Operational Leadership & Team Management:

• Supervised security personnel and front desk teams, providing mentorship, training, and guidance to ensure high standards of service and operational excellence.

• Established clear operational procedures, patrol protocols, and escalation processes for multiple sites to ensure consistent, efficient performance.

• Coordinated cross-functional teams—including warehouse staff, retail employees, and security officers—to maximize workflow, productivity, and operational safety.

• Implemented crowd management strategies and loss prevention protocols, leading teams in de-escalation of client disputes and mitigating potential safety risks.

Multi-Site Security Oversight:

• Directed daily security operations across multiple properties, including commercial buildings, retail centers, parking lots, and loading docks.

• Led Detex-monitored patrol schedules, ensuring all properties were inspected and documented every 30–60 minutes with photographic verification for client accountability.

• Supervised GSOC command center operations, monitoring CCTV across all California Goodwill locations, providing real-time assessment of security threats and operational anomalies.

Client & Stakeholder Relations:

• Served as primary point of contact for site clients, district managers, store leadership, and law enforcement agencies during security incidents.

• Delivered operational briefings and actionable recommendations to clients and executives to optimize security measures and site performance.

• Oversaw vendor and visitor management, ensuring all site access was coordinated and compliant with company policies.

Logistics & Facility Operations Leadership:

• Directed entry and exit gate operations for commercial vehicles, ensuring proper documentation of all deliveries and pickups.

• Coordinated loading dock activities, optimizing workflow and providing leadership support during high-volume operations.

• Streamlined communication between employees, logistics teams, and security personnel to enhance operational efficiency across sites.

Risk Management & Crisis Leadership:

• Designed and enforced loss prevention protocols, minimizing theft, operational disruptions, and safety incidents.

• Responded to critical incidents by leading rapid, coordinated responses involving law enforcement, internal management, and district leadership.

• Provided detailed post-incident reports, analysis, and recommendations to prevent recurrence and improve operational readiness.

Reporting & Compliance Oversight:

• Developed and delivered detailed reports on operational status, security activity, and incidents across multiple sites, ensuring full transparency for executive leadership.

• Implemented compliance standards for front desk operations, key management, patrol reporting, and facility access.

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Key Leadership Competencies:

• Multi-site operational leadership & personnel management

• Strategic security planning & risk mitigation

• GSOC/command center operations oversight

• Incident response & crisis management

• Stakeholder engagement & executive reporting

• Operational workflow optimization & team coordination

• Loss prevention, compliance, and safety enforcement

ArtCenter College of Design – Pasadena, CA

Security Officer | [2023-2025]

Key Responsibilities & Achievements:

• Oversaw daily security operations across multiple roles, including Front Desk, Rover/Patrol, Dispatch/Command Center, and Parking Enforcement, ensuring a safe and secure environment for students, staff, and visitors.

• Front Desk Management:

• Managed visitor and student check-ins, including ID verification and access control.

• Monitored campus-wide CCTV, identified hazards, and communicated security concerns to appropriate personnel.

• Maintained expert knowledge of Omnigo and Onuma systems for incident reporting and operational workflows.

• Rover/Patrol Operations:

• Conducted comprehensive building patrols (Floors 1–6), providing visible deterrence against unauthorized activity.

• Responded to emergencies, fire alarms, and trouble signals, performing fire watch patrols and ensuring proper documentation.

• Provided key assists to staff and students and managed ceremonial duties including raising and lowering the campus flag.

• Dispatch & Command Center Oversight:

• Coordinated campus-wide security operations, including staff scheduling, rovers’ assignments, and incident escalation.

• Maintained detailed records of key assists, officer breaks, and incident reports.

• Managed communication protocols with campus leadership and external emergency services.

• Monitored CCTV for multiple campuses (Hillside and South), ensuring rapid response to incidents.

• Parking Enforcement:

• Enforced campus parking policies, issued citations, and maintained compliance documentation.

• Demonstrated strong leadership, situational awareness, and operational expertise, preparing to transition into a supervisory role overseeing security personnel and campus safety programs.

Key Systems & Tools: Omnigo, Onuma, Pro Watch, CCTV Monitoring Systems

• Coordinated timely deliveries, ensuring adherence to safety and quality standards.
• Managed efficient route planning to optimize delivery schedules and reduce transit time.
• Operated various delivery vehicles, maintaining compliance with traffic regulations and safety protocols.
• Assisted in training new team members on best practices for delivery operations and customer service.
• Implemented process improvements that enhanced loading efficiency and reduced delays during deliveries.
• Monitored inventory levels, reporting discrepancies to maintain accurate stock records.
• Collaborated with logistics teams to streamline workflows and improve overall service reliability.
• Resolved customer inquiries promptly, fostering positive relationships and enhancing satisfaction rates.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.