ALBERTO CAMACHO
BRONX
Summary
Diligent and ambitious individual with exceptional customer service, communication and leadership skills. Seeking to maintain knowledge and experience.
Overview
10
10
years of professional experience
Work History
Server
Delta One Lounge
Queens, NY
08.2025 - 05.2026
- Delivered exceptional customer service in high-pressure environments.
- Collaborated with kitchen staff to ensure timely order delivery.
- Trained new team members on menu offerings and service protocols.
- Managed guest reservations and seating arrangements efficiently.
- Monitored dining area for cleanliness and guest satisfaction levels.
- Resolved customer complaints tactfully to maintain positive dining experiences.
Concierge
Chase Sapphire Lounge, Otto Environmental System
Queens, New York
10.2023 - 05.2025
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Resolves customer complaints; assists customers in all inquiries in connection with lounge services, tours and accommodations
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
- Acts as a resource and knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing) and assists guests in these areas to provide information
- Effectively communicates with all other departments to coordinate and ensure that guest requests and expectations are met.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas
- Performs other duties as assigned by supervisor.
Maintenance
Pinnacle Living LLC
Brooklyn, NY
09.2021 - 12.2023
- Perform minor repairs that do not require the need for a license in the following areas: electrical, plumbing, appliances, flooring, carpentry, painting.
- Serve as working supervisor conducting maintenance functions and working as a team with direct reports.
- Prepare work schedules for maintenance technicians and vendors to complete service requests; maintain preventive maintenance program. Utilize the company’s Preventive Maintenance System to detail location, item, and schedule.
- Complete monthly building and unit inspections to ensure property is maintained to operating standards.
- Responsible for the overall condition and appearance of grounds including snow removal.
- Oversee the turnover of vacant units in an expeditious manner.
- Inventory maintenance supplies, perform monthly inventory and recommend supply and equipment purchases as well as capital improvements.
- Ensure that company standards for maintenance functions are consistently applied. Enforce and adhere to Management policies, rules and regulations.
- Participate in and complete seminars and training as required.
Cable Technician
Optimum
New York, NY
02.2016 - 08.2021
- Install, maintain, and repair cable systems for telecommunications, internet, and television.
- Troubleshoot and resolve cable system issues efficiently.
- Perform routine inspections and maintenance to ensure optimal performance.
- Work with customers to set up and configure cable services.
- Ensure compliance with safety regulations and industry standards.
- Maintain accurate records of installations and repairs.
Education
High School -
South Eastern High School
Orlando, Florida01-2010
Skills
- Bilingual
- Computer Proficiency
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Customer service
- Cleanliness standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Delta One Lounge
08.2025 - 05.2026
Concierge
Chase Sapphire Lounge, Otto Environmental System
10.2023 - 05.2025
Maintenance
Pinnacle Living LLC
09.2021 - 12.2023
Cable Technician
Optimum
02.2016 - 08.2021
High School -
South Eastern High School