Alberto Castaneda
San Diego,CA
Summary
Compassionate mental health worker with a background in crisis intervention and patient support. Known for strong communication and conflict de-escalation skills, contributing to improved mental health outcomes and collaborative care.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Ryder Logistics
San Diego, CA
05.2023 - Current
- Operated and maintained delivery vehicles to ensure safe transportation of goods.
- Managed route planning and navigation to optimize delivery efficiency.
- Monitored inventory levels and coordinated with warehouse staff for timely restocking.
- Ensured compliance with safety regulations and company policies during deliveries.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Collaborated with logistics team to streamline operations and improve overall workflow efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Final Mile Delivery
Perez Delivery LLC
San Diego, CA
12.2020 - 05.2023
- Trained new drivers on operational procedures and best practices for efficiency.
- Resolved customer inquiries and issues promptly, ensuring high service satisfaction ratings.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
Mental Health Worker
Alvarado Parkway Institute
San Diego, CA
02.2018 - 10.2020
- Provided support to clients in crisis, ensuring safety and emotional stability.
- Assisted multidisciplinary teams in developing and implementing individualized care plans.
- Facilitated group therapy sessions, promoting communication and peer support among clients.
- Monitored client progress and reported behavioral changes to clinical staff for evaluation.
- Assisted nurses in taking vitals and temperature at the beginning and ending of every shift
- helped shower and change elderly clients that were in my unit
- Educated clients on coping strategies and self-care techniques for improved mental health outcomes.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- one on one counseling with clients that were in jail that needed assistance in either getting off medication dependency or getting on medication
- logged clients that were getting to the unit or getting released from hospital
- Increased patient understanding and management of their conditions by creating personalized care plans.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZ04-2028
GED -
Barrett High School
Alpine, CA06-2012
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Patient support
- Conflict de-escalation
- Mental health counseling
- Crisis intervention
- Behavioral management
- Patient evaluations
- Facilitating counseling sessions
- Self-care promotion
- Patient evaluation
- Relapse prevention planning
- Skill building
- Organizational skills
- Excellent communication
Languages
Spanish
Full Professional
Timeline
Delivery Driver
Ryder Logistics
05.2023 - Current
Final Mile Delivery
Perez Delivery LLC
12.2020 - 05.2023
Mental Health Worker
Alvarado Parkway Institute
02.2018 - 10.2020
No Degree - Business Management
University of Phoenix
GED -
Barrett High School