Alberto Cerda Jr.
Jenison,MI
Summary
Dynamic operations leader with nearly eight years of progressive experience in fostering operational excellence, enhancing customer satisfaction, and driving financial performance. Proven track record in managing multi-site operations and leading diverse teams of up to 160 employees while effectively overseeing budgets and P&L performance. Expertise in implementing organization-wide initiatives and streamlining business processes to achieve strategic objectives. Recognized for cultivating high-performing teams and nurturing future leaders, consistently delivering measurable growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Implementation Analyst
Centria Autism Services
Grand Rapids, MI
12.2025 - 05.2026
- Supported enterprise-wide operational implementations impacting multiple departments.
- Collaborated with executive leadership to improve workflows and standardize operational processes.
- Leveraged AI technology and automation tools to improve communication, project execution, and operational efficiency.
- Led cross-functional implementation initiatives supporting organizational growth.
- Assisted with AI deployment and integration into existing systems and operational processes.
Operations Director
Centria Autism Services
Wyoming, MI
10.2023 - 12.2025
- Directed operations across multiple locations with responsibility for staffing, financial performance, customer experience, and business operations.
- Increased operational growth by 61% within nine months while maintaining healthy budget and P&L performance.
- Managed teams of up to 160 employees, providing coaching, performance management, and leadership development.
- Oversaw workforce planning, scheduling, budgeting, and operational reporting.
- Implemented operational improvements that increased accountability, consistency, and efficiency across multiple sites.
Center Administrator
Centria Autism Services
Wyoming, MI
10.2022 - 10.2023
- Managed daily business operations, including budgeting, vendor relationships, inventory management, and facility maintenance.
- Coordinated communication between leadership, clinical teams, and support departments.
- Supported strategic planning initiatives while maintaining exceptional customer service.
- Managed approximately 30-40 incoming calls, emails, and text per day from customers or staff.
Center Coordinator
Centria Autism Services
Hartford, MI
04.2021 - 10.2022
- Managed staffing, scheduling, operational audits, and day-to-day business operations.
- Assisted leadership with budget oversight and workforce planning.
- Fostered a positive, collaborative workplace culture while improving operational efficiency.
Senior Behavioral Technician
Centria Autism Services
Hartford, MI
10.2019 - 04.2021
- Mentored new employees and provided operational support to leadership.
- Assisted with scheduling, transportation logistics, and employee development.
- Helped improve service quality through effective team collaboration.
Behavioral Technician
Centria Autism Services
Hartford, MI
08.2018 - 10.2019
- Delivered individualized services while maintaining strong relationships with clients, families, and interdisciplinary teams.
- Consistently demonstrated professionalism, communication, and a customer-focused approach.
Community Living Support / Job Coach
Gateway Services
Benton Harbor, MI
12.2017 - 08.2018
- Supported individuals in achieving greater independence while maintaining compliance with organizational standards.
- Built positive relationships with clients, families, and community partners.
Medical Screener
Octapharma Plasma
Kalamazoo, MI
10.2017 - 11.2017
- Conducted donor screening activities while maintaining FDA and EU compliance and operational accuracy.
- Delivered exceptional customer service in a fast-paced healthcare environment.
- Team collaboration across five different departments
Personal Trainer | Front Desk Associate | Membership Sales
Strength and Beyond Fitness
Paw Paw, MI
07.2016 - 10.2017
- Delivered personalized fitness coaching while supporting membership sales and front desk operations.
- Built lasting relationships with members that increased retention and overall customer satisfaction.
- Maintained club cleanliness and assisted with daily facility operations to create a welcoming fitness environment.
Education
Bachelor of Arts - Exercise Science
Albion College
01-2016
Post graduate coursework - undefined
Western Michigan University
01-2016
Skills
- Operations Leadership
- Business Development
- Customer Experience
- Team Leadership
- Employee Coaching
- Performance Management
- Budget & P&L Ownership
- Workforce Planning
- Operational Excellence
- Process Improvement
- Vendor Management
- Facility Operations
- Change Management
- Project Management
- Conflict Resolution
- Bilingual (English & Spanish)
- Software implementation
- Business analysis
- Stakeholder management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Organizational management
- Interpersonal skills
- Client relationship management
- Conflict resolution
- Employee training
- Operations management
Affiliations
- DEI Communications Chair
- Diversity, Equity & Inclusion Committee Member
- Graduate of Dr. John Austin’s Reaching Results Leadership program
Certification
- American Red Cross CPR & First Aid
- Certified Safety-Care Specialist
- Recipient Rights Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Implementation Analyst
Centria Autism Services
12.2025 - 05.2026
Operations Director
Centria Autism Services
10.2023 - 12.2025
Center Administrator
Centria Autism Services
10.2022 - 10.2023
Center Coordinator
Centria Autism Services
04.2021 - 10.2022
Senior Behavioral Technician
Centria Autism Services
10.2019 - 04.2021
Behavioral Technician
Centria Autism Services
08.2018 - 10.2019
Community Living Support / Job Coach
Gateway Services
12.2017 - 08.2018
Medical Screener
Octapharma Plasma
10.2017 - 11.2017
Personal Trainer | Front Desk Associate | Membership Sales
Strength and Beyond Fitness
07.2016 - 10.2017
Post graduate coursework - undefined
Western Michigan University
Bachelor of Arts - Exercise Science
Albion College