Jharmara Simmons
Dallas,Tx
Summary
Detail-oriented professional with experience in data communications, data recovery and disaster recovery. Frequently praised as diligent by peers, I can be relied upon to help your company achieve its goals.
Implementation professional with focus on delivering high-impact solutions and optimizing operational workflows. Known for collaborating with cross-functional teams and driving successful project outcomes. Reliable team player with flexible approach to changing needs and keen eye for detail.
Overview
9
9
years of professional experience
Work History
Implementation Analyst
PNC Bank
Houston, TX
04.2022 - Current
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation
- Checked files and verified completeness of notes to organize client documentation
- Resolved queued transactions within service level agreements to reduce potential revenue losses
- Identified, tracked or maintained metrics for trading system operations
- Supported continuous improvement initiatives within the Wire Transfer department; actively participating in brainstorming sessions and providing valuable insights.
- Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
- Managed high-volume wire transfer requests efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
Account Specialist
Chase Bank
Houston, TX
01.2021 - 04.2022
- Entered customer transaction information into company databases
- Built and established strong relationships with customers, enabling long-term partnerships
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Generated leads and located opportunities for market expansion and business growth
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
Lead Teller
Wells Fargo
Tallahassee, FL
04.2017 - 12.2020
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
Customer Service Representative
Publix
Tallahassee, FL
01.2016 - 03.2017
- Addressed customers courteously using suitable methods and problem-solving skills
- Updated and maintained database with accurate customer information and timely data entry
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted with mentoring new employees during and after training
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Education
Bachelors -
Florida A&M University
01.2020
A.S. -
North Florida Community College
01.2016
Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability
- Data Analysis
- Banking operations
- Payment systems
- Customer Service
- Operational Efficiency
- Conflict Resolution
- Financial Reporting
Timeline
Implementation Analyst
PNC Bank
04.2022 - Current
Account Specialist
Chase Bank
01.2021 - 04.2022
Lead Teller
Wells Fargo
04.2017 - 12.2020
Customer Service Representative
Publix
01.2016 - 03.2017
Bachelors -
Florida A&M University
A.S. -
North Florida Community College