Misty Boland
New Braunfels,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Implementation Analyst
FLASH Parking
Austin, Texas
04.2022 - Current
- Plan and manage the implementation process
- Coordinate with cross-functional teams, including IT, development, and client services
- Track project progress and adjust necessary to meet deadlines
- Work closely with clients to understand their business needs and system requirements
- Provide expert advice on best practices and optimal software configurations
- Install, configure, and customize the software according to client specifications
- Ensure software integrations with existing systems are seamless and efficient
- Perform system testing and validation to ensure the software meets client's expectations and requirements
- Conduct training sessions for end-users and administrators
- Provide ongoing support and troubleshooting to resolve technical issues
- Generate reports on project status and issues for stakeholders and management
- Provide feedback to product development
- Build and maintain strong relationships with clients
- Ensure implementations adhere to relevant legal, compliance, and security standards.
Operations Specialists/Human Resources
Thomas Trucking INC
San Marcos, Texas
10.2013 - 12.2017
- Develop and implement operational processes and procedures to improve efficiency and productivity
- Manage workflow and ensure tasks are completed accurately and on time
- Plan and oversee projects, ensuring they align with business objectives
- Coordinate with various departments to ensure the successful execution of projects
- Track project progress, manage budgets, and report on project outcomes
- Generate reports and present findings to management
- Maintain accurate records and documentation of operational activities
- Manage relationships with vendors and supplies
- Ensure high levels of customer satisfaction by addressing issues and providing support
- Ensure compliance with industry regulations and company policies
- Assist in budgeting and financial planning, including managing accounts payable/receivable
- Supervise and mentor junior staff, providing training and development opportunities
- Administer payroll
- Implement performance appraisal systems and employee evaluations
- Maintain employee records and HR database ensure accuracy and confidentiality
- Manage the offboarding process, including exit interviews and final settlements.
Education
Associates of Arts -
Alama Colleges
San Antonio, Texas05.2022
Skills
- SQL knowledge
- Requirements Gathering
- Business Analysis
- Software Implementation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Organizational Skills
- Problem-Solving
- Relationship Building
- Time management abilities
Skills
Google, SalesForce, TaskRay, SaaS Programs, QuickBooks, ADP, Microsoft Excel, Word, PowerPoint, Experience with software installation, configuration, and troubleshooting, Expertise in data entry, maintenance, and reporting, Familiarity with customer relationship management platforms, Skilled in developing project plans, timelines, and deliverables, Efficient in managing resources, budgets, and personnel, Strong analytical skills for identifying and resolving technical issues, Professional communication with clients, vendors, and team members, Proficient in creating and maintaining comprehensive project documentation, Experience in training users on new systems and providing ongoing support, Led teams in various settings, ensuring smooth workflow and task completion, Worked effectively with different departments to achieve project goals, Demonstrated ability to work independently and take initiative in complex projects, Focused on delivering excellent customer service and building strong client relationships, Adept at understanding client needs and tailoring solutions accordingly, Skilled in gathering and incorporating client feedback for continuous improvement
Personal Information
Title: Software Implementation Specialist
References
Available upon request
Timeline
Implementation Analyst
FLASH Parking
04.2022 - Current
Operations Specialists/Human Resources
Thomas Trucking INC
10.2013 - 12.2017
Associates of Arts -
Alama Colleges