Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franklin Cardoza

Implementation Analyst
Hialeah,FL

Summary

Dynamic Implementation Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Implementation Analyst

Becton Dickinson
01.2022 - Current
  • Resolved complex technical issues through diligent troubleshooting, improving overall system functionality.
  • Collaborated closely with developers to identify potential improvements in software design, leading to more efficient implementations.
  • Maintained open lines of communication with clients throughout the entire project lifecycle, fostering trust and positive working relationships.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed expectations.
  • Enhanced client satisfaction by providing timely support and assistance in software implementation.
  • Actively participated in team meetings, sharing insights from previous projects that led to improved strategies moving forward.

Inpatient Pharmacy Technician

HCA Healthcare: Kendall Hospital
11.2020 - Current
  • Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
  • Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
  • Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
  • Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.

Public Adjuster

Floridian Public Adjuster
05.2019 - 01.2022
  • Mentored junior adjusters on effective strategies for negotiating settlements with insurance carriers, contributing to overall team success rates in resolving cases favorably for clients.
  • Improved efficiency in claims management processes by implementing organizational systems and leveraging technology, resulting in reduced claim resolution times for clients.
  • Collaborated with legal professionals to resolve complex cases and achieve favorable outcomes for clients.
  • Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
  • Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.

Education

High School Diploma -

World Hope Academy
Kendall, FL
06.2004 - 05.2007

Skills

User Acceptance Testing

Business Analysis

SQL knowledge

Software Implementation

Teamwork and Collaboration

Problem-Solving

Time Management

Multitasking

Excellent Communication

Self Motivation

Languages

Spanish
Native or Bilingual

Timeline

Implementation Analyst

Becton Dickinson
01.2022 - Current

Inpatient Pharmacy Technician

HCA Healthcare: Kendall Hospital
11.2020 - Current

Public Adjuster

Floridian Public Adjuster
05.2019 - 01.2022

High School Diploma -

World Hope Academy
06.2004 - 05.2007

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Franklin CardozaImplementation Analyst