Nivyan Chilumula Jala
Cyncly
Cuyahoga Falls,OH
Summary
Implementation Specialist with 3 years of hands-on experience bringing Fenevision ERP to life for glass, window, and shower manufacturers. Combines deep product knowledge with strong project management and communication skills to guide clients through complex system transitions — minimizing disruption and maximizing ROI. Equally comfortable in a boardroom or on a shop floor, bridging the gap between business goals and day-to-day operations.
6
Years of experience
Work History
Implementation Analyst
2 Years 4 Months- Validated data migration and system setup to ensure accurate deployment outcomes.
- Configured software implementations to match customer workflows and business requirements.
- Coordinated onboarding tasks across internal teams, customers, and project stakeholders.
- Documented implementation processes, customer decisions, and configuration changes for consistent handoffs.
- Owned engineering decisions based on customer process requirements to support end-to-end operations.
- Traveled on-site 10+ times to support live deployment and maintain ongoing configuration and system stability.
- Completed up to 6 customer go-live projects for customer care projects, upgrades, and full implementations.
Digital Specialist
2 Years 11 Months- Delivered L1 and L2 technical support for hardware and software issues across a diverse user base
- Supported EMR and automotive programs for BMW, Volkswagen, Honda, and Buick/GMC clients
- Partnered with vendors to source replacement components and resolve advanced technical issues
- Designed and built a website from the ground up, translating architecture and wireframes into a live deliverable
- Integrated plugins and custom code to meet design and functionality requirements
- Analyzed SEO performance using Google Webmaster Tools and presented insights to the marketing director
- Managed content updates across web properties, maintaining accuracy and brand alignment
- Optimized campaign assets and landing pages to improve user experience and conversion rates
- Analyzed digital engagement data to identify trends and inform performance decisions
Education
Bachelor of Science - Computer Programming
- 3.5 GPA
Associate of Science - Application Programming And Development
- Dean's List Fall Semester 2020
- Dean's List Spring Semester 2021
- 3.30 GPA
Skills
Software implementation
User acceptance testing
Business analysis
SQL
Web Applications
Software Configuration
Customer Interface Design
UI Development
SSRS Development
Application Integration
Code Review
Visual Basic scripting
Timeline
Implementation Analyst
Cyncly
06.2024 - Current
Digital Specialist
Knowtion Inc.
01.2021 - 12.2023
University of Akron
Bachelor of Science from Computer Programming
Lakeland Community College
Associate of Science from Application Programming And Development
Languages
Telugu
Native or Bilingual