Hi, I’m
Christina Claborn
Gardnerville,NV
Summary
Reliable and goal-oriented Professional with a proven ability to multitask, manage time effectively, and adapt to fast-paced environments. Committed to upholding organizational policies while maintaining high productivity levels. Detail-oriented and organized team player with extensive experience in hospital and administrative settings. Excellent communication and interpersonal skills facilitate the swift establishment of trust and strong relationships with peers, providers, and the community.
Overview
14
years of professional experience
Work History
RLDatix
Implementation Analyst
2022.05 - Current (4 education.years_Label & 2 education.months_Label)
Job overview
- Work directly with the healthcare system to ensure projects meet the customer objectives, are within scope, are on time and budget, with quality. This position has both implementation and account management responsibilities with a moderate degree of autonomy.
- Work directly with clients from kickoff to post go live, defining requirements and developing implementation plans to ensure consistency across all supported applications and the platform.
- Help establish a relationship with the healthcare organization to foster and support the RLDatix - client relationship and have frequent collaboration with other members of the RLDatix team to ensure all phases of the implementation are successfully completed and opportunities are identified.
- Work closely with other Project Managers both in the same department and across pillars to ensure efficient processes and onboardings occur.
- Train and mentor other Project Managers on complex implementations, particularly Credentialing, Accreditation and Regulatory products, as well as larger Enterprise implementations that can span multiple product lines.
- Assist with Leadership and Management initiatives. Oversee multiple, related projects and their resources to achieve strategic business goals.
- Collaborate with Product Management team to identify areas of inefficiency in project work that can be improved through feature development, or requests outside of current offerings in alignment with long-term strategy.
- Work with commercial sales staff to contribute towards new software or service opportunities to deepen the Client’s optimal use of the suite(s).
- Create and/or improve implementation templates, training, and presentations.
- Continually assess customer feedback and make necessary improvements. Ensure strong communication through meetings, and reporting to ensure all internal and client stakeholders have a clear view on project progress, issues, risks and go forward plan.
OPATS Consulting
Client Relations Manager
2020.11 - 2022.04 (1 education.year_Label & 5 education.months_Label)
Job overview
- Ongoing Pandemic Assessment Team Specialists
- Available point of contact for all clients and client employees. Liaison between clients and the internal teams. Help clients through email, phone, online presentations, screen-share and in person meetings.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Provide general assistance in coordinating both internal and external schedules, calendars and appointments.
- Make travel and accommodation arrangements for clients and internal team.
- Track daily expenses and prepare weekly, monthly, or quarterly reports.
- Format information for internal and external communication – memos, emails, presentations, reports.
- Manage relationships with vendors and service providers, ensuring that all items are invoiced and paid on time.
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly monitored.
- Support for developing and implementing organizational policies and processes by setting up procedures and standards to guide the operation of the organization.
- Perform review and analysis of special projects and keep the management properly informed. Clearly communicate the progress of weekly, monthly, and quarterly initiatives to internal and external stakeholders.
- Manage vaccine clinics and employees
Loma Linda University Medical Center - Murrieta
Medical Staff Supervisor
2020.02 - 2021.08 (1 education.year_Label & 6 education.months_Label)
Job overview
- Perform all Medical Staff Coordinator duties.
- Responsible for audit oversight of practitioners' credentialing and recredentialing files and database to ensure thorough and timely verification of Licensed Independent Practitioner's (LIP) and Allied Health Professional Staff (AHP) credentials and privileges, and that all required elements are in place and in accordance with the Bylaws and Rules and Regulations, Policies and Procedures, and regulatory standards (TJC, Title 22, CMS, CHPH, NCQA, HRSA, etc.) prior to files being presented to committee, and on an ongoing basis (for regulatory surveys, health plan audits, etc.).
- Provide support and act as a resource to the Medical Staff by supporting Medical Staff Department and Committee meetings (18 meetings), including collaborating with the Department and Committee Chairs to set agendas, assisting them in conducting the meetings, taking minutes, and following up on action items.
- Serve as the second lead on projects such as review, revision, and implementation of Medical Staff Bylaws, Rules and Regulations, Policies and Procedures, etc., to align with regulatory standards.
- Complete other project assignments as delegated by the Medical Staff Director.
- Provide first-level supervision to the Medical Staff Coordinators in the Medical Staff Administration Department, and other employee(s).
- Collaborate with the Medical Staff Director in: Interviewing, selecting, and training employees, and providing input into employee performance appraisals; also, second lead on planning and directing workflow, planning and controlling the department budget, and monitoring and implementing compliance measures.
- Perform other duties as needed, including providing coverage for the Medical Staff Director.
Loma Linda University Medical Center - Murrieta
Medical Staff Coordinator
2019.01 - 2020.02 (1 education.year_Label & 1 education.month_Label)
Job overview
- Provide information and services to the Administration and the Medical Staff to meet the needs of the facility.
- Schedule and attend all Medical Staff Department and Committee meetings.
- Prepare agendas for all Medical Staff Department and Committee meetings. Record and maintain all department and committee minutes.
- Coordinate department personnel attendance at meetings as required for representation or recording minutes.
- Assure coverage of Medical Staff meetings and provides guidance, resources and support to elected and appointed officers of the Medical Staff.
- Assures that follow-up action items from meetings is taken and applied as indicated and documented in the Medical Staff meeting minutes, to ensure the Medical Staff remains in compliance with all accrediting bodies.
- Help coordinate the communication of information between Medical Staff and Administration.
- Process all Medical Staff office invoices. Order all medical staff office supplies and keep office organized and stocked.
Carson Valley Health (formerly Carson Valley Medical Center)
Medical Staff Coordinator
2015.02 - 2019.08 (4 education.years_Label & 6 education.months_Label)
Job overview
- Provide information and services to the Administration and the Medical Staff to meet the needs of the facility.
- Schedule and attend all Medical Staff committee meetings.
- Prepare agendas for all Medical Staff committee meetings and record minutes.
- Ensure physicians have completed and/or maintain competencies and any licensing/certification as designated by their job description.
- Ensure physician counseling, complete with opportunities for improvement, is done on a timely basis and in a professional manner.
- Ensure all physicians understand the culture and history of the organization as well as the strategic goals for the future.
- Collect, sort, and distribute Medical Staff mail.
- Coordinate department personnel attendance at meetings as required for representation or recording minutes.
- Assures coverage of Medical Staff meetings and provides guidance, resources, and support to elected and appointed officers of the Medical Staff.
- Assures that follow-up action items from meetings are taken and applied as indicated and documented in the Medical Staff meeting minutes, to ensure the Medical Staff remains in compliance with all accrediting bodies.
- Oversee the billing and collection of Medical Staff dues and costs involved in the credentialing process for each provider.
- Maintain a current physician directory including address, telephone numbers, specialty, and staff status.
- Coordinate the communication of information between Medical Staff and Administration.
- Work regularly with the leaders of the Medical Staff, to include Administration, Department Chairs, and Elected Medical Staff leadership, to review credential files, plan meetings, and resolve any other issues relative to the Medical Staff’s position and Administration’s position on a matter.
- Handle all verification requests from other facilities on all Medical Staff.
- Develops, maintains, and distributes the monthly physician on-call schedule for the facility.
- Coordinate maintenance of the credentials file on all physicians with staff privileges, including proctoring requirements, licensure, malpractice coverage, continuing education, disciplinary proceedings, reappointments, criminal background checks, etc.
- Coordinate the appointment/reappointment process of applicants for Medical Staff and Allied Health Professionals in accordance with the Medical Staff Bylaws, Rules and Regulations, and Policies and Procedures.
- Coordinate the process of credentialing and granting of temporary privileges according to Medical Staff Policy and Procedure.
- Assist in the development of Medical Staff Privileges and criteria for hospital privileges.
- Develops and maintains all Medical Staff files in an electronic format.
- Reviews concerns in an application file for membership and privileges at CVMC.
- Provide Medical Staff Leadership and Administration with information about any concerns found in the credentialing processes.
- Coordinate the process of proxy credentialing for all Telemedicine Physicians.
- Coordinates and processes the application for all medical students who come on-site to rotate with a physician.
- All other duties that pertain to a Medical Staff Coordinator.
Carson Valley Health (formerly Carson Valley Medical Center)
Patient Financial Advocate & Patient Grievance Advocate
2013.10 - 2015.02 (1 education.year_Label & 4 education.months_Label)
Job overview
- Provide financial services to patients who are uninsured and/or under-insured.
- Responsible for application processing and procedures. Screen patients and determine potential eligibility for State Medicaid or Community Care.
- Educate patients on organization's Financial Assistance Policy and Procedures.
- Provide estimates to patients for possible services to be provided.
- Maintain departmental and/or individual work queues and reports as required, in EPIC EMR systems.
- Explain/answer patient billing inquiries and interpret statement data to help resolve accounts.
- Demonstrate discretion in verbal and written communication with patients, ensuring patient confidentiality at all times.
- Document patient account notes for all interactions/transactions in the patient's EPIC EMR.
- Work closely with the hospital Grievance Committee to deliver and provide exceptional customer service at a high level of review and resolution.
- Accountable for maintaining patient rights by educating patients; respond to patient and patient family complaints; resolve patient issues; report unresolved issues.
- Review all escalated patient concerns and complaints, both financial and clinical/service related.
- Serve as a point of contact for patients and families throughout the concern/complaint/grievance resolution process.
Carson Valley Health (formerly Carson Valley Medical Center)
Patient Registration Clerk
2012.02 - 2013.10 (1 education.year_Label & 8 education.months_Label)
Job overview
- Gather necessary demographic, emergency and insurance information for preregistration/registration on all patients.
- Explain consent forms, Patient Rights forms, and other hospital documentation as needed, and obtain signatures on the forms and respond to all questions.
- Perform the necessary financial clearance processes, i.e., eligibility, address, and insurance verification.
- Scan documentation and insurance information into the patient's EPIC EMR.
- Escort patients, family, caregivers and guests as necessary and provided physical assistance to patients who require additional assistance.
- Conduct cashiering duties to include receipt of patient payments.
- Communicate with referring provider’s office, clinical department(s) and/or appropriate personnel to exchange necessary information to help ensure reimbursement for services.
- Register patients in the Admitting Department for Lab, Radiology, Infusion, Outpatient Surgery, and the Emergency Department.
Skills
- Software Implementation
- Organizational Skills
- Patient Safety
- Peer Review Coordination
- HIPAA Compliance
- Multitasking Abilities
- Leadership Qualities
- Meeting Coordination and Management
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- Excellent Communication
Volunteer Work
Main Street Gardnerville, Gardnerville, NV
01.2026 - Current
Board of Directors / Chair, Organization Committee
Timeline
Implementation Analyst
RLDatix
2022.05 - Current (4 education.years_Label & 2 education.months_Label)
Client Relations Manager
OPATS Consulting
2020.11 - 2022.04 (1 education.year_Label & 5 education.months_Label)
Medical Staff Supervisor
Loma Linda University Medical Center - Murrieta
2020.02 - 2021.08 (1 education.year_Label & 6 education.months_Label)
Medical Staff Coordinator
Loma Linda University Medical Center - Murrieta
2019.01 - 2020.02 (1 education.year_Label & 1 education.month_Label)
Medical Staff Coordinator
Carson Valley Health (formerly Carson Valley Medical Center)
2015.02 - 2019.08 (4 education.years_Label & 6 education.months_Label)
Patient Financial Advocate & Patient Grievance Advocate
Carson Valley Health (formerly Carson Valley Medical Center)
2013.10 - 2015.02 (1 education.year_Label & 4 education.months_Label)
Patient Registration Clerk
Carson Valley Health (formerly Carson Valley Medical Center)
2012.02 - 2013.10 (1 education.year_Label & 8 education.months_Label)