Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Guest Advocate
Target
11.2021 - 08.2022
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Delivered prompt service to prioritize customer needs.
Trained new personnel regarding company operations, policies and services.
Cross-trained and provided back up for customer service managers.
Team Leader
Pita Mediterranean Street Food
10.2019 - 03.2021
Led team of 5 members while providing exceptional customer service.
Conducted training and mentored team members to promote productivity, accuracy and
commitment to friendly service
Mentored and guided employees to foster proper completion of assigned duties.
Established open and professional relationships with team members to achieve quick
resolutions for various issues.
Dispatcher
US Auto Transport Inc
06.2017 - 10.2019
Directed investigations to verify and resolve customer or shipper complaints.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Coordinated repairs to vehicles to maintain fleet operations.
Ordered supplies and allocated resources to personnel based on need.
Maintained updated and detailed records of calls in physical and electronic database.