Alberto Chavez
Phoenix,AZ
Summary
Professional Security Manager with strong focus on risk management and loss prevention. Skilled in developing and implementing security protocols, conducting investigations, and ensuring regulatory compliance. Known for fostering collaborative team environments, adapting to changing needs, and consistently achieving measurable results. Recognized for excellent communication, problem-solving abilities, and unwavering commitment to organizational safety and integrity.
Overview
8
8
years of professional experience
Work History
Asset Protection Manager
Saks Fifth Avenue
10.2023 - Current
- Supports company Asset Protection initiatives, evolves & advances Asset Protection program in assigned store
- Oversee and account for professional development of Asset Protection team
- Obtains buy-in from store partners for the safety, security and compliance programs
- Manages inventory program, shortage strategies, and shrink reduction with multi store locations
- Performs effective internal and external investigations
- Performs daily, weekly and monthly audits and makes recommendations to relevant corporate partners
Risk and Compliance Specialist
Uber Technologies
09.2022 - 10.2023
- Learn and master multiple systems (knowledge base and various contact management systems)
- Communicate quickly and effectively to various levels internally at Uber and externally to users as needed
- Be a subject matter expert on processes and may help internal Uber specialists as well as users with sophisticated problem solving
- Follow process maps to complete processing tasks to provide support to various crucial initiatives to US/CA
- Investigate fraud instances and action / adjudicate users accordingly
- Perform audits, investigations and make recommendations to relevant stakeholders using guidelines
Asset Protection Investigator
Saks Fifth Avenue
01.2022 - 09.2022
- Monitor shortage results, shortage control, price changes, return to vendor transactions, receipt reconciliation and paperwork error control
- Investigate internal and external theft
- Deter and apprehend shoplifters
- Implement store safety programs
- Build morale and spirit in the store team by sharing wins and successes
- Train store associates on awareness, Asset Protection policies and procedures
- Maintain the integrity of physical inventory by monitoring reports and audits on a daily and monthly basis
- Organize and conduct annual store inventory
- Develop shortage strategies for merchandise groups, paperwork controls, and shortage awareness
Asset Protection Detective
Macys
08.2021 - 12.2021
- Respond to customer and associate incidents to facilitate first aid and minimize company liability
- Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
- Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
- Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
- Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
Loss Prevention Supervisor
Kohls Department Stores
08.2019 - 08.2021
- Assess and maintain effective external and internal store loss prevention programs
- Assess operational and shortage control procedures
- Communicate assessment results to store management
- Conduct inspections to ensure the store is in compliance with Kohl's policies and procedures
- Work to create a culture of honesty and impression of control in the store
- Develop and supervise Loss Prevention Officers and Loss Prevention Service Specialists
- Apprehend shoplifters
- Be proficient in the assigned store Closed Circuit Television (CCTV) system
- Conduct weekly, monthly and quarterly safety and operational audits
- Write detailed reports as required
Security Officer
Securitas Security Services USA
02.2019 - 07.2019
- Observe and report activities and incidents at an assigned client site
- Provide security and safety for client property and personnel
- Conduct periodic patrols to check for irregularities and inspect protection devices and fire control equipment
- Preserve order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
- Control access to the client's site or facility through the admittance process
- Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations
- Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
- Prepare logs and reports as required
Crew Trainer
McDonalds
08.2016 - 12.2018
- Train and assist new employees in their new roles
- Be proficient as a line cook, cashier, and drive thru operator
- Manage the work floor and delegate crew members
- Count and audit store registers
- Provide excellent customer service
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05.2016
Skills
- Security systems management
- Risk management
- Data analysis
- Action plan development
- Investigation techniques
- Problem-solving
- Time management
- Team leadership
- Decision-making
- Fraudulent activities investigations
- Analytical thinking
LANGUAGES
Spanish
English
Timeline
Asset Protection Manager
Saks Fifth Avenue
10.2023 - Current
Risk and Compliance Specialist
Uber Technologies
09.2022 - 10.2023
Asset Protection Investigator
Saks Fifth Avenue
01.2022 - 09.2022
Asset Protection Detective
Macys
08.2021 - 12.2021
Loss Prevention Supervisor
Kohls Department Stores
08.2019 - 08.2021
Security Officer
Securitas Security Services USA
02.2019 - 07.2019
Crew Trainer
McDonalds
08.2016 - 12.2018
High School Diploma -
Maryvale High School
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