Alberto Colon
Certified Pharmacy Technician
Miami,FL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Group 1001
02.2024 - 06.2024
- Optimized patient outcomes by conducting comprehensive medication reviews for a diverse patient population.
- Conducted adherence calls to ensure patients did not lack medication.
Clinical Programs Pharmacy Technician
CarePlus Health Plans
Miami, FL
11.2023 - 02.2024
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Managed a high volume of prior authorization requests, consistently meeting deadlines while maintaining attention to detail.
Pharmacy Technician
Publix Pharmacy
04.2021 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles to include current medications and insurance details.
- Safely administered vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Customer Service Staff Member
Publix
09.2018 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Publix
09.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Miami Dade College
Miami, FLFlorida International University
Miami, FLHigh School Diploma -
John A Ferguson Senior High School
Miami, FLSkills
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Team Collaboration
- Medicare and Medicaid Processes
- Receiving Incoming Supplies
- Typing Medication Labels
- Dosage Calculation
- Assisting Pharmacists
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balancePaid time offHealthcare benefitsFlexible work hours401k matchTimeline
Certified Pharmacy Technician
Group 1001
02.2024 - 06.2024
Clinical Programs Pharmacy Technician
CarePlus Health Plans
11.2023 - 02.2024
Pharmacy Technician
Publix Pharmacy
04.2021 - 11.2023
Customer Service Staff Member
Publix
09.2018 - 04.2021
Cashier
Publix
09.2017 - 09.2018
Miami Dade College
Florida International University
High School Diploma -
John A Ferguson Senior High School