Alberto Cruz
Tampa,FL
Summary
Meticulous hospitality worker with 7+ years experience in maintaining an elevated level of service standards, seeking employment with a reputable establishment such as Union New American. Dedicated to providing guests a memorable and unique experience, while leveraging my interpersonal skills to create lasting relationships and repeat diners.
Overview
9
9
years of professional experience
Work History
Bartender, Server, Food Runner, Busser
Del Frisco's Grille
Tampa, FL
08.2017 - Current
- Crafted a variety of cocktails adhering to recipes, selected wine based off guest preference and food pairing, utilizing upsell techniques.
- Generated loyal clientele by delivering a superior customer experience and forming genuine relationships.
- Effectively multitasked with a poised demeanor and maintained professional service standards, despite fast-paced working conditions.
- Ensured guest satisfaction, promptly taking action to resolve customer complaints; collaborated with management on ways to improve service standards.
- Consistently maintained excellent relationships with front and back of house employees, ensuring trust and effective communication to enhance guest experience.
Marketing Manager
Royalty Works Customs
Tampa, FL
02.2018 - 08.2022
- Developed social media marketing strategies to help brand company and generate new customers.
- Created content for promotional materials, managed social media accounts and campaigns.
- Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
Assistant Teacher
Just For Tots Academy
Tampa, FL
01.2016 - 08.2017
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Implemented lesson plans that incorporated activities to stimulate physical, social, emotional, and cognitive growth.
Education
Hillsborough Community College
Tampa, FL06-2018
High School Diploma -
Gaither High School
Tampa, FL06-2016
Skills
- Fluent in Spanish
- Craft cocktail and bar service preparation
- Hospitality service expertise
- Team training and development
- Highly reliable
- Anticipating guest needs
Timeline
Marketing Manager
Royalty Works Customs
02.2018 - 08.2022
Bartender, Server, Food Runner, Busser
Del Frisco's Grille
08.2017 - Current
Assistant Teacher
Just For Tots Academy
01.2016 - 08.2017
Hillsborough Community College
High School Diploma -
Gaither High School