Alberto Cruz

Manager

Stop and Shop Supermarket

07.1996 - Current

Improved staffing during busy periods imcluding Holidays by creating employee schedules and monitoring call-outs.
Maintained positive customer relations by addressing complaints from customers head-on and implementing successful corrective actions following company policy.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Leveraged data and analytics to make informed decisions and drive business improvements.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Developed detailed plans based on broad guidance and direction.
Developed a strong company culture focused on customers and employee engagement, collaboration, and continuous learning opportunities.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed senior-level personnel working in marketing and sales capacities.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.