Alberto Eduardo Osoria Dominguez
Resumen profesional
Executive with over 10 years of successful marketing and communications leadership within global technology companies. Service-oriented team leader with extensive experience in targeting, strategy, digital media, and content creation. Strong understanding of computer tools and how they help drive customer perception and serve as the foundation for marketing and sales conversions.
Datos destacados
11
11
years of professional experience
10
10
years of post-secondary education
Experiencia
Sale associete
Amazon
Lodi, New Jersey
2025.02 - 2026.02
- Teamwork to facilitate the achievement of objectives.
- Collaboration with different departments within the company.
- Customer service and support.
Host
Mamajuana Cafe
Jersey City, New Jersey
2024.01 - 2025.01
- Consult with customers by phone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Obtain and examine all relevant information to assess the validity of complaints, determine possible causes, and seek the most effective solutions.
- Guide and strive to ensure that the customer has an excellent impression and takes away the best experience.
Business Executive
BHD Bank
Santiago, Santiago
2014.11 - 2023.06
- At this bank, I had the opportunity to evolve for nine years in various areas such as cashier, customer service, operations manager, account manager, and business executive. Due to this, I was able to learn different functions that have enriched me professionally.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Maintain records related to inventory, personnel, orders, supplies, or machine maintenance.
- Resolve customer complaints or answer customer questions regarding policies and procedures.
- Prepare and issue work schedules, deadlines, and task assignments for administrative or office staff.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Formación
Degree - Marketing
Technological University of Santiago
Santiago 2015.01 - 2019.12
Custumer Service - Service
Service Institute
Santiago 2019.01 - 2020.12
English - Language
Impat Language Institute
Santiago 2017.01 - 2019.12
Enfatiza tus habilidades clave
- Punctuality and commitmentSales
- Team work
- Auxiliary and Computerized Accounting
- Marketing strategies
- Customer Service
Idiomas
Español
Nativo
C2
Inglés
Avanzado
C1
Francés
Básico
A2
Cronología
Sale associete
Amazon
2025.02 - 2026.02
Host
Mamajuana Cafe
2024.01 - 2025.01
Custumer Service - Service
Service Institute
2019.01 - 2020.12
English - Language
Impat Language Institute
2017.01 - 2019.12
Degree - Marketing
Technological University of Santiago
2015.01 - 2019.12
Business Executive
BHD Bank
2014.11 - 2023.06