Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alberto Fuentes

Miami,FL

Summary

My name is Alberto Fuentes, and I am a 22-year-old young adult. who has a lot of experience when it comes to being consistent, being on time and also staying true to myself.

Overview

6
6
years of professional experience

Work History

Server

Dennys Restaurant
Miami, FL
12.2024 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Followed health safety guidelines when preparing and serving food products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Volleyball Coach

John A Ferguson Sr.
Miami, FL
03.2023 - Current
  • Collaborated with other staff members in developing a comprehensive program for student-athletes.
  • Collaborated with school athletic directors to align volleyball program goals with broader athletic department objectives.
  • Led warm-up, training, and cool-down sessions, focusing on skill improvement, strategy, and injury prevention.
  • Established open communication channels with players and parents, addressing concerns and providing program updates.
  • Recruited student-athletes of highest caliber to elevate overall team performance.
  • Implemented injury prevention and conditioning programs to maintain athlete health and reduce downtime.

Call Center Representative

Ballon Musuem
Miami, FL
10.2024 - 01.2025
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Sunglass Hut at Macy's
Miami, FL
02.2024 - 11.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Collected payments and provided accurate change.
  • Processed transactions using a point-of-sale system.
  • Answered incoming telephone calls to provide store, products and services information.
  • Adhered to company initiatives and achieved established goals.

Parks and Recreation Worker

Miami Dade Parks and Recreation
Miami, FL
06.2019 - 08.2021
  • Evaluated recreation areas, facilities and services for results.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Coordinated with other departments to provide a variety of services including food concessions, security personnel, lifeguards and first aid staff.
  • Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
  • Maintained accurate records of attendance at programs and events held in the parks.
  • Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.

Education

High School Diploma -

John A Ferguson
Miami, FL
06-2021

Skills

  • Leadership
  • Customer service
  • Communication skills
  • Multitasking
  • Flexible and adaptable
  • Time management
  • Problem solving
  • Bilingual

Languages

Spanish
Native/ Bilingual

Timeline

Server

Dennys Restaurant
12.2024 - Current

Call Center Representative

Ballon Musuem
10.2024 - 01.2025

Sales Associate

Sunglass Hut at Macy's
02.2024 - 11.2024

Volleyball Coach

John A Ferguson Sr.
03.2023 - Current

Parks and Recreation Worker

Miami Dade Parks and Recreation
06.2019 - 08.2021

High School Diploma -

John A Ferguson

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Alberto Fuentes