ALBERTO GINEZ
Dining room captain
Orlando,FL
Summary
Dedicated dining room lead waiter with over 25 years of food service experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine friendly hospitality, skilled in table arrangement, customer service and order placement. Motivated and energetic individual with many years of hands-on experience, strong communicator possessing outstanding multitasking and organizational abilities.
Overview
25
25
years of professional experience
Work History
Dining Room Captain
Christini's Restaurant
Orlando, FL
03.2001 - 07.2023
- Managed a service team assigned to my position.
- Acted as the contact person for the guest.
- Displayed enthusiasm and promoted excellent professional service to costumers.
- Effectively communicated with my back waiter, assistant waiter & management.
- Specials promotion and upselling.
- Answered questions and explained menu options and wine list to guests.
- Informed customers of daily specials and signature dishes.
- Supervised and evaluated my team , enabling them to improve skills, achieved daily objectives .
Lead Waiter/Manager
Vivolo's restaurant
New York, NY
02.1998 - 02.2001
- Supervised the day-to-day operations of a restaurant, ensuring high standards of customer service were met.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Performed opening and closing duties such as setting tables, restocking items.
- Greeted costumers, volume of tables at once and simultaneously supervised serving staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Responsible for booking all V.I.P. and large group events.
- Demonstrated exceptional leadership skills in motivating team members towards achieving common goals.
Education
GED -
University of The State of New York
New York, NY10-1989
Skills
- Strong Leadership
- Team work and cool under pressure
- Sales Techniques
- Leadership in team service environment
- Upselling Techniques
- High-Volume Dining
- Liquor, Wine, and Food Service
- Wine Knowledge
- Effective Customer Upselling
- Experience in fine dining service , private parties and special events
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dining Room Captain
Christini's Restaurant
03.2001 - 07.2023
Lead Waiter/Manager
Vivolo's restaurant
02.1998 - 02.2001
GED -
University of The State of New York