Matthew Marbury
Odenton,MD
Summary
Adept at elevating dining experiences, I spearheaded initiatives at Gingercove to enhance table turnover and customer loyalty, achieving significant sales uplift through effective upselling and relationship-building. My blend of exceptional leadership and fine dining expertise, coupled with a proven track record in team management and food safety, positions me as a dynamic asset to any culinary team.
Overview
6
6
years of professional experience
Work History
Dining Room Captain
Gingercove
Annapolis, MD
03.2024 - Current
- Streamlined table turnover rate through effective communication with serving staff and timely clearing of tables.
- Served as host for diners to drive pleasurable dining experiences.
- Coordinated dining service with other departments.
- Contributed to higher sales by upselling menu items, suggesting specials, and promoting seasonal offers when appropriate.
- Coordinated with kitchen staff to verify order accuracy and resolve discrepancies swiftly.
- Developed relationships with repeat customers through attentive service, fostering loyalty and increasing return visits.
Dog Trainer
A Better Approach Dog Training
Annapolis, MD
01.2023 - Current
- Led project teams to deliver on-time results while ensuring compliance with all safety regulations.
- Streamlined workflows, enhancing operational efficiency and reducing downtime across multiple projects.
- Mentored junior contractors, providing guidance on best practices and technical skills development.
- Implemented quality control measures, improving project outcomes and client satisfaction levels.
- Evaluated the effectiveness of various dog training tools such as clickers or treat pouches to recommend the most suitable equipment for each client''s needs.
- Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
- Assisted with dog training sessions, helping canines develop positive behaviors and skills.
- Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
- Facilitated workshops to promote team collaboration and knowledge sharing among staff.
- Assessed training needs through performance evaluations and feedback surveys.
- Monitored training effectiveness using key performance indicators and adjusted programs accordingly.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
Waitstaff
Gingercove
Annapolis, MD
05.2021 - 03.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Line Cook
Newks Eatery Cafe
08.2019 - 08.2020
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Education
High School Diploma -
Annapolis High School
Annapolis, MD04.2020
Skills
- Exceptional leadership
- Strong organization
- Team management
- Reservation handling
- Fine dining experience
- Table setting proficiency
- Food safety expertise
- Complaint handling
- Task delegation
- Sales promotion
- Waiting tables
- Table management
- Strong leadership
- Hygiene standards
- Teamwork and collaboration
- Team player
- Warm and friendly
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
Personal Information
Different languages, Dog commands
sign language and Japanese
Timeline
Dining Room Captain
Gingercove
03.2024 - Current
Dog Trainer
A Better Approach Dog Training
01.2023 - Current
Waitstaff
Gingercove
05.2021 - 03.2024
Line Cook
Newks Eatery Cafe
08.2019 - 08.2020
High School Diploma -
Annapolis High School