Alberto Ginez
Lead head waiter in fine dining restaurant
Orlando,Florida
Summary
Managed a service team assigned to my position, knowledge of food, spirits and wine, effectively communicated with support crew and management
Overview
25
25
years of professional experience
Work History
Head lead waiter/Manager
Vivolo Italian restaurant
New York, NY
02.1998 - 02.2001
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Dining room Head Waiter
Christini’s Ristorante Italiano
Orlando , Florida
02.2001 - 07.2023
- commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
English As A Second Language - GED HIGH SCHOOL DIPLOMA
New York University
New York, NY11.1988
Skills
- Warm and Friendly
- Menu Recommendations
- Order Taking and Processing
- Cool Under Pressure
- Team Player
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Customer Needs Assessments
- Customer Service
- POS Systems
- Teamwork and Collaboration
- Station Preparation
- Specials Promotion and Upselling
Timeline
Dining room Head Waiter
Christini’s Ristorante Italiano
02.2001 - 07.2023
Head lead waiter/Manager
Vivolo Italian restaurant
02.1998 - 02.2001
English As A Second Language - GED HIGH SCHOOL DIPLOMA
New York University