Stephanie Gil Yniguez
Salt Lake
Summary
Dynamic Head Waiter with extensive experience at Cafe Silvestre Inc., excelling in guest relations and high-volume dining. Proven ability to enhance customer loyalty through exceptional service and effective problem-solving. Skilled in POS system operations and staff training, contributing to increased revenue and a positive dining atmosphere.
Overview
8
8
years of professional experience
Work History
Head Waiter
Cafe Silvestre Inc.
04.2017 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to expedite orders efficiently.
- Participated in training sessions to enhance service skills and knowledge.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Arts - Sociology
Westminster University
Salt Lake City, UT05-2025
High School Diploma -
Hunter High School
Salt Lake City, UT06-2019
Skills
- Menu memorization
- High volume dining
- Guest relations management
- Service prioritization
- Quality control
- Wait staff training
- Point of sale (POS) system operations
- Adaptable and flexible
- High energy and stamina
- Bar terminology
- Accurate money handling
- Warm and friendly
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in weight lifting for overall physical and mental well-being
- Stand-up Paddleboarding (SUP)
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Mindfulness Practices
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
Timeline
Head Waiter
Cafe Silvestre Inc.
04.2017 - Current
Bachelor of Arts - Sociology
Westminster University
High School Diploma -
Hunter High School
Similar Profiles
ARSINIO GARCIAARSINIO GARCIA
Construction Worker/Laborer at CGR-SILVESTRE Construction ServicesConstruction Worker/Laborer at CGR-SILVESTRE Construction Services
JULIA MARTINEZ WATTJULIA MARTINEZ WATT
Head of Early Years at San Silvestre SchoolHead of Early Years at San Silvestre School
Maria Eduarda GotzMaria Eduarda Gotz
Balconista at Silvestre DrogariaBalconista at Silvestre Drogaria
Makenzie ColeMakenzie Cole
Head Dental Assistant at Nelson & TillmannHead Dental Assistant at Nelson & Tillmann
Alex ShermanAlex Sherman
Member Relations 2 at HealthEquityMember Relations 2 at HealthEquity