Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rick Allen

Corbin,KY

Summary

Accomplished Dining Room Manager at Smokin' Moe's Ribhouse and Saloon, adept in guest relations management and POS system operation. Enhanced customer satisfaction and loyalty through expert complaint handling and efficient service. Trained staff in safe food handling, elevating dining experience and maintaining high standards of professionalism. Achieved significant improvements in team morale and operational efficiency. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Hardworking Head Waiter with 37 years of full service establishment serving experience. Expert in training employees in [Software] with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Head Waiter

The Depot on Main
05.2006 - Current
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Dining Room Manager

Smokin' Moe's Ribhouse and Saloon
10.2002 - 04.2006
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

High School Diploma -

Corbin High School
Corbin, KY
05.1989

Skills

  • Menu presentation
  • High-volume dining
  • Menu Memorization
  • Guest Relations Management
  • Wine pairing
  • Dining area maintenance
  • Table Setting
  • Complaint Handling
  • Safe Food Handling
  • Cash Handling
  • Daily specials memorization
  • POS System Operation

Certification

  • STARS Alchohol Serving License - Expires September 2027

Languages

Spanish
Limited Working

Timeline

Head Waiter

The Depot on Main
05.2006 - Current

Dining Room Manager

Smokin' Moe's Ribhouse and Saloon
10.2002 - 04.2006

High School Diploma -

Corbin High School

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Rick Allen