ERIK AGKATZANIAN
Boynton Beach,FL
Summary
Enthusiastic Server experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Manager/Head Waiter
Belle and Maxvells
West Palm Beach, FL
01.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Server
The Cage Cocktail Bar
Philadelphia, PA
04.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Server/Assistant Manager
Destino Pacha Mykonos
Mykonos Island , Greece
04.2021 - 10.2021
- Established standards for personnel performance and customer service.
- Provided information about menu selections and made recommendations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Server
Thalatta Seaside Hotel
Evia Island , Greece
04.2020 - 10.2020
- Trained new employees on restaurant procedures and plating techniques.
- Set up dining room to meet hospitality and service standards.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Restocked tables, wait staff areas and order staging areas.
Server
Pomegranate Hotel
Chalkidiki , Thessaloniki
04.2019 - 10.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Arts - Business Management/ Hospitality
Technical University of Thessaloniki
Thessaloniki, Greece06.2021
Skills
- Effective Customer Upselling
- Food Safety Understanding
- Table Setting Arrangements
- Dining Customer Service
- High-Volume Dining
- Price Memorization
- Wine Pairings
- Buffet Setup and Takedown
- Point of Sale (POS) System Operations
- Warm and Friendly
- Able to Lift 60 Pounds
- Service-Oriented
- Food and Beverage Service
Languages
English
Full Professional
Greek
Full Professional
Russian
Full Professional
Timeline
Manager/Head Waiter
Belle and Maxvells
01.2023 - Current
Server
The Cage Cocktail Bar
04.2022 - Current
Server/Assistant Manager
Destino Pacha Mykonos
04.2021 - 10.2021
Server
Thalatta Seaside Hotel
04.2020 - 10.2020
Server
Pomegranate Hotel
04.2019 - 10.2019
Bachelor of Arts - Business Management/ Hospitality
Technical University of Thessaloniki
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