Alberto Guzman
Glendale
Summary
Detail-oriented Service Advisor with a strong focus on customer satisfaction and team collaboration. Successfully managed multiple priorities and improved service processes, contributing to enhanced operational efficiency and client loyalty.
Overview
12
12
years of professional experience
Work History
Service Advisor
Chevrolet of Glendale
Glendale, CA
10.2025 - 02.2026
- Assisted customers with inquiries, providing accurate product information and service recommendations.
- Scheduled and coordinated service appointments, enhancing workflow efficiency.
- Collaborated with technicians to ensure timely completion of repairs and maintenance tasks.
- Maintained customer records in database, ensuring data accuracy and confidentiality.
Service Advisor
Allen Gwynn Chevrolet
Glendale, CA
01.2022 - 10.2025
- Addressed customer complaints promptly, improving overall satisfaction rates.
- Trained new staff on service processes and customer interaction protocols.
- Developed follow-up procedures to enhance client retention post-service visits.
- Streamlined communication between departments to facilitate effective service delivery.
Service Advisor
Winn Chevrolet
Carson, CA
10.2018 - 01.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
New Century VW.
Glendale, CA
01.2014 - 10.2018
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments and managed workflow to optimize technician productivity.
Education
High School Diploma -
Abraham Lincoln High School
Los Angeles, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Languages
Spanish
Full Professional
Timeline
Service Advisor
Chevrolet of Glendale
10.2025 - 02.2026
Service Advisor
Allen Gwynn Chevrolet
01.2022 - 10.2025
Service Advisor
Winn Chevrolet
10.2018 - 01.2022
Service Advisor
New Century VW.
01.2014 - 10.2018
High School Diploma -
Abraham Lincoln High School