English and Spanish
Alberto Lopez
Laredo,TX
Summary
I would like to have the opportunity to advance in a career with customs and border protection. Also, display my diverse expertise and grow professionally along side customs and border protection.
I have 1-year of Customs Protection Officer and a Correctional Officer 6-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate and travelers behavior with focus in maintaining order and proactively addressing potential conflicts. Extensively trained in defensive tactics and suicide prevention.
Overview
2
2
1
1
Certification
12
12
Years of professional experience
Work History
Correctional Officer
Geo Group Inc
Laredo, TX
09.2018 - 03.2025
- Inspect work sites and crew trucks for contraband, cleanliness and safety.
- Observe and supervise inmates throughout visits, meal time, recreation, phone calls or programs.
- Escort inmates to and from cells, court, hospitals and medical appointments.
- Assist with any medical emergencies.
- Conduct security checks, counts, legal documentation, report to my Sargent and Lieutenant of anything that is not within my authority.
- Restraining daily with hands, legs, belly chain to escort.
- Patrol and secure interior and exterior perimeters.
- Command control pods by monitoring CCTV, sensors, operate doors and communicate information to officers and inmates.
- Perform daily inmate counts (informal, formal, emergencies, continuous, and face to photo roster count).
- Write up disciplinarys on offenders on many different levels of actions depending on the level of infraction.
- Use verbal judo and De escalate every situation in a professional way to reduce any altercation with an offender.
- Work Overtime and being punctual and making sure all areas are sanitary.
Custom Protection Officer
Customs and Border Protection
Eagle Pass, TX
03.2025 - 02.2026
- Conducted security assessments to identify vulnerabilities in border protection protocols.
- Collaborated with law enforcement agencies to enhance customs enforcement initiatives.
- Monitored and analyzed traveler behavior for signs of suspicious activity.
- Developed training materials for new officers on compliance and safety regulations.
Customer Service Representative
Convergys
Laredo, TX
11.2017 - 09.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Electrician Helper
Castillo Electric
Laredo, TX
02.2017 - 06.2017
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Transported equipment and workers between job sites using company vehicles.
- Gathered parts, supplies and tools in preparation for each workday or new job.
Customer Service Representative
Convergys
Laredo, TX
05.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled numerous of calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Diploma - Criminal Justice
Lyndon B Johnson
Laredo, TX05.2013
Skills
Visitation Guidelines
Understanding
Suicide Prevention Training
Search and Seizure Procedures
Safety and Security Enforcement
Restraint Techniques
Correctional Facility Procedures
Central and Pod Control
Self-Defense Techniques
Inmate behavior modification tactics
Emergency Response
Weapons training
Segregation unit specialist
Strong Interpersonal Skills
Passenger screening
Immigration laws
Anti-terrorism measures
Firearms handling
Vehicle inspection
Human trafficking awareness
First aid training
Surveillance techniques
Interview techniques
Integrity maintenance
Contraband identification
Global entry program
Document examination
Baggage examination
Investigative skills
Radio communication
Maintaining confidentiality
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Self-defense techniques
Traffic control
Certification
- Weapons Certified
- Master Control certified
- CPR/AED Certified
- [Area of certification] Training - [Timeframe]
Additional Information
Class-A CDL License #39719263
Languages
Spanish and English
Native or Bilingual
Timeline
Custom Protection Officer
Customs and Border Protection
03.2025 - 02.2026
Correctional Officer
Geo Group Inc
09.2018 - 03.2025
Customer Service Representative
Convergys
11.2017 - 09.2018
Electrician Helper
Castillo Electric
02.2017 - 06.2017
Customer Service Representative
Convergys
05.2014 - 07.2015
Diploma - Criminal Justice
Lyndon B Johnson