Seasoned Operations Manager and dynamic leader with over 15 years of experience in optimizing business strategies and enhancing daily operations. Results-driven professional recognized for developing high-performing teams and streamlining processes to boost productivity. Possesses a deep understanding of industry trends, exceptional communication skills, and a keen ability to identify opportunities for improvement. Committed to implementing strategic changes that drive organizational success and foster a culture of continuous improvement.
Overview
17
17
years of professional experience
Work History
Operations Manager/ Driver Manager
Knight Transportation
11.2018 - Current
As an Ops Manager I report directly to the Terminal manager. Monitor the day to day operations.
Collaborate with the different operational teams with exceptional follow through. Work closely with Safety to monitor and report any issues with the onboard systems and/or drivers HOS.
Work closely with market managers and planners to assign the right loads to drivers and find solutions to ensure on time delivery.
Keep track of Expiring DOT Physicals and Random UA’s. Coach drivers on their driving habits and enforce Safety.
Manage and develop a group of 40 drivers. Track their home time requests, pay and production.
Work closely with the maintenance manager to ensure all trucks and equipment are serviced on time to avoid any warranty issues.
Ensure we are meeting goals set by the Terminal Manager, these include RTPD and mile goals.
Courier/Package Handler
FEDEX
08.2015 - 10.2018
Responsibilities include sorting packages for delivery, operating heavy machinery, trucks, and hydraulic conveyor belts, picking up, preparing and delivering packages.
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
Deliver packages in a safe and timely manner.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Analyzed route performance data, identifying trends to enhance efficiency and reduce transit times.
Monitored vehicle conditions and performed routine maintenance checks to enhance operational safety.
Developed strong relationships with clients, leading to increased loyalty and repeat business.
Improved route efficiency with meticulous planning and GPS technology.
Managed delivery route for optimal use of time and fuel.
Logistics NCO
United States Marine Corps, Maintenance Division, MCAS Beaufort, SC
10.2008 - 11.2012
Provides technical guidance and supports personnel conducting maintenance on weapons. Monitor maintenance management programs, policies, and procedures. Analyze maintenance management functional areas to ensure effective management of equipment and materials for various weapon systems.
Prepares documentation in accordance with Navy and Marine Corps standards and requirements specifications. Gathers, analyzes, edits, and prepares documentation. Conducts research and ensures use of proper technical terminology and documentation standards.
Provide monthly inventory reports per Branch, Division and Office. Supervise inventory control process to account for property received, shipped, excessed, moved or transferred.
Provide material handling coordination support to include shipping, receiving, storage, and disposition of property.
Ensure all the Marines were properly trained and all clearances were up to date per MCO.
Monitor the flow of parts, inventory and SL-3 gear using Web-based logistics information systems and Excel Sheets.
Compares inventories to office records or computes figures from records, such as sales orders, production records, or purchase invoices to obtain current inventory.
Verifies clerical computations against physical count of stock and adjusts errors in computation or counts, investigates and reports reasons for discrepancies.
Small Arms Repair Technician
United States Marine Corps, Maintenance Division, MCAS Beaufort S.C.
10.2008 - 11.2012
Conduct small arms maintenance and repair, inspection procedures, and armory procedures. Performs inspections of all small arms, crew-served weapons and mortars. The small arms repairer/technician also completes basic shop administrative forms, records, trained, supervised inspections, maintenance and repairs.
Conduct daily sight counts of weapons and optics before the beginning of our business day and at the end.
Prepare deployment rosters in accordance with MCO and other publications.
Supervised daily operations within the Armory.
Repair and inspect weapons per the TM.
Enforce physical security within the compound and all entry points.
Coordinate with embark and motor pool in the proper transportation and packaging of weapons prior to any movement.
Education
Bachelor of Science - Supply Chain and Logistics Management
University of Houston
Houston, TX
Associates of Applied Science - Logistics Management
Lone Star Cy- Fair Community College
Cypress, TX
Skills
Proficient in Microsoft software environment including Excel, PowerPoint and Word
Problem-solving
Team leadership
Operations management
Customer service
Inventory Control
DOT and FMCSA Regulations
Load Planning and Fleet Management Systems
Scheduling and Dispatching
Material Handling/Shipping and Receiving
SUMMARY OF QUALIFICATIONS
Four years of professional experience in the United States Marine Corps as a Logistics NCO and Weapons Technician
Confident in making independent decisions in stressful situations.
Hands-on and leadership experience across a range of logistics functions including: production planning, inventory management, customer service, forecasting, transportation and distribution with a diverse group of companies, products, and services.
Successful in learning new systems and methods quickly
Self-Motivated, possesses integrity and has the ability to work as a team leader
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager/ Driver Manager
Knight Transportation
11.2018 - Current
Courier/Package Handler
FEDEX
08.2015 - 10.2018
Logistics NCO
United States Marine Corps, Maintenance Division, MCAS Beaufort, SC
10.2008 - 11.2012
Small Arms Repair Technician
United States Marine Corps, Maintenance Division, MCAS Beaufort S.C.
10.2008 - 11.2012
Bachelor of Science - Supply Chain and Logistics Management
University of Houston
Associates of Applied Science - Logistics Management
Program Quality & Communications Consultant at International Centre for Migration Policy Development (ICMPD)Program Quality & Communications Consultant at International Centre for Migration Policy Development (ICMPD)