Sarah O'Donovan
Queens,NY
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Operating Manager/ Senior bartender
Niall's
New York, USA
02.2021 - 03.2024
- Managing business aspects of the bar, working directly with liquor and beer reps, negotiating pricing & best point of value, documenting inventory managing budgets, setting goals and targets
- Responsible for paying all staff and managing cash flow & drop
- Organizing events and managing reservations for large corporate functions and consumers to meet their needs and wants on a day-to-day basis
- Building close relationships with customers, reps, vendors and employees to maintain a successful operating business
- Maintaining a high-quality service, hiring employees, maintaining an efficient operating environment, to provide patrons with exceptional service throughout operational hours of service
- Serving customers in a fast-paced environment, mixing drinks, preparing cocktails, proficient in taking cash and credit cards payments throughout service.
Product Development/ Technical Design Internship
Thorsun
09.2019 - 01.2020
- Research trends/color palettes for new development while sourcing fabrics and maintaining order samples being sent to buyers
- A core understanding of product development including prints, technical pattern design with a passion for product and design
- Tasks including taking photos of samples garments, editing imagery, designing look books on Adobe InDesign programs
- Creative, motivated, organized and detail-oriented with a strong research and analytical skills
- Proficient with Adobe Creative Suite, Adobe Illustrator and knowledge of Microsoft Excel/Word
- Strong written and oral communication skills.
VHI (Voluntary Health Insurance) Customer Care Sales Advisor
VHI
, Ireland
06.2017 - 01.2018
- Using a PC and taking calls on a day-to-day basis advising customers to access the best value, quality healthcare through an extensive range of diverse healthcare products and services
- Recording all on-going customer contacts and sales activity using the Customer Management System while meeting and exceeding individual targets
- Developing and maintaining effective working relationships within the team and with all internal departments
- Awarded a Certificate in Professional Sales Advice Level 6 from Carlow Institute of Technology
- Following the Central Bank fitness and probity regime - applies to regulated financial service providers ("RFSPs").
Education
Postgraduate Certificate in Education - High School Art And Design Teaching
Sunderland University
11.2017
Bachelor of Arts - Printmaking and Contemporary Practice
Limerick School of Art And Design
06.2016
Art & Design Portfolio with Graphic Design, QQI Level 5 -
Limerick School of Further Education
05.2012
Loreto Secondary School
06.2011
Skills
- Managing business aspects of the bar
- Negotiating pricing & best point of value
- Documenting inventory managing budgets
- Setting goals and targets
- Responsible for paying all staff and managing cash flow & drop
- Organizing events and managing reservations
- Building close relationships with customers, reps, vendors, and employees
- Maintaining a high-quality service
- Hiring employees and maintaining an efficient operating environment
- Serving customers in a fast-paced environment
- Mixing drinks and preparing cocktails
- Proficient in taking cash and credit card payments
- Researching trends/color palettes for new development
- Sourcing fabrics and maintaining order samples
- Technical pattern design
- Taking photos of sample garments and editing imagery
- Designing look books on Adobe InDesign
- Proficient with Adobe Creative Suite, Adobe Illustrator, and Microsoft Excel/Word
- Strong written and oral communication skills
- PC skills and customer care sales advisor experience
- Recording customer contacts and sales activity using the Customer Management System
- Developing and maintaining effective working relationships within the team and with all internal departments
- Certificate in Professional Sales Advice Level 6 from Carlow Institute of Technology
- Proficient in Microsoft Word, Access, Excel, PowerPoint, Internet Explorer, and Publisher
- Specialist software skills including Adobe Photoshop, Adobe Premiere Pro, and Adobe After Effects
- Strong interest in art-based medias including photography, multimedia, painting, drawing, printmaking, ceramics, and design
- Additional activities include running, swimming, active member of the gym, and showjumping
- Staff Development
- Workforce Planning
- Process Improvement
- Marketing
Accomplishments
- Awarded a Certificate in Professional Sales Advice Level 6 from Carlow Institute of Technology.
- Proficient in the use of Microsoft Word, Access, Excel, PowerPoint, Internet Explorer and Publisher. I have also used specialist software including Adobe Photoshop, Adobe Premiere Pro, and Adobe After Effects.
- Strong interest in all art-based medias, including photography, multimedia, painting, drawing, printmaking, ceramics and design.
- Additional activities include running, swimming, active member of the gym and showjumping.
Personal Information
- Place of Birth: Kilkenny, Ireland
- Date of Birth: 02/09/93
Timeline
Operating Manager/ Senior bartender
Niall's
02.2021 - 03.2024
Product Development/ Technical Design Internship
Thorsun
09.2019 - 01.2020
VHI (Voluntary Health Insurance) Customer Care Sales Advisor
VHI
06.2017 - 01.2018
Postgraduate Certificate in Education - High School Art And Design Teaching
Sunderland University
Bachelor of Arts - Printmaking and Contemporary Practice
Limerick School of Art And Design
Art & Design Portfolio with Graphic Design, QQI Level 5 -
Limerick School of Further Education
Loreto Secondary School
Similar Profiles
Jeffrey LinaresJeffrey Linares
Line Aircraft Maintenance Technician at American AirlinesLine Aircraft Maintenance Technician at American Airlines
Qwadaryl HaltiwangerQwadaryl Haltiwanger
Lease Operator at Triton LogisticsLease Operator at Triton Logistics
Joshua SilvestreJoshua Silvestre
Supervisor at Local 78 UnionSupervisor at Local 78 Union
Scott BackmanScott Backman
Delivery Driver at OntacDelivery Driver at Ontac
Brad MitchellBrad Mitchell
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA