Alberto Oraka
Houston,United States
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Branch Manager
Elite Rent A Car
Houston, TX
10.2023 - Current
- Monitored competitor pricing and adjusted rates accordingly to remain competitive in the marketplace.
- Ensured compliance with all federal, state and local laws related to renting out vehicles.
- Managed inventory levels of fleet vehicles ensuring there was an adequate number available at all times.
- Trained new employees on proper use of equipment, policies and procedures within the department.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Car Rental Agent
Elite Rent A Car
Houston, TX
06.2023 - 10.2023
- Responded promptly to customer inquiries via phone or email.
- Verified driver's license information and inspected rental documents for accuracy.
- Assisted customers in selecting appropriate car models based on their needs.
- Collected money, provided change and recorded transactions on receipts.
- Answered customer questions to maintain high satisfaction levels.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Inspected vehicles for damage prior to rental and upon return.
- Upsold additional services such as insurance coverage or fuel plans.
- Collected payment by processing credit card transactions.
- Processed customer reservations and payments.
- Explained the terms of rental agreements to customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Receptionist and Security
Allied Universal at Crown Castle
Houston, TX
02.2022 - 03.2023
- Monitored visitor access control systems including issuing identification badges when necessary.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed incident reports to record security or loss prevention incidents.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Verified photo IDs and tickets to allow guests passage.
- Maintained accurate logs of all security related activities.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
BBA - Information Technology Management
American InterContinental University
Houston, TX12-2023
Associate of Arts - Business Administration
Houston Community College
Houston, TX12-2017
Skills
- Customer service
- Analytical thinking
- Cross-functional collaboration
- Employee training
- Conflict resolution
- Verbal/written communication
- Strategic planning
- Recordkeeping
- Team leadership
- Time management
- Cost controls
- Collections
- Contract preparation
Timeline
Branch Manager
Elite Rent A Car
10.2023 - Current
Car Rental Agent
Elite Rent A Car
06.2023 - 10.2023
Front Desk Receptionist and Security
Allied Universal at Crown Castle
02.2022 - 03.2023
BBA - Information Technology Management
American InterContinental University
Associate of Arts - Business Administration
Houston Community College
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