Alberto Orta III
Home2 Suites North I-4
Winter Haven,FL
1
Certification
13
years of professional experience
Bilingual hospitality leader with over 10 years in hotel operations, advancing from Guest Service Manager to General Manager and Director of Sales. Expertise in guest relations, sales, team leadership, and property management. Demonstrates strong communication, multitasking, and problem-solving skills, contributing to operational success and exceptional guest experiences.
Work History
Director of Sales
1 Year 5 Months- Led hotel sales efforts and developed strategies that increased revenue and occupancy rates.
- Identified new business opportunities and developed client relationships to generate hotel business.
- Identified new business opportunities and cultivated client relationships, generating significant hotel business.
- Promoted hotel services and accommodations, successfully attracting new and repeat customers.
- Collaborated with hotel leadership and operations teams to support overall property performance.
General Manager
3 Years 1 Month- Led overall hotel operations while maintaining high standards of guest service and hospitality.
- Managed daily operations, staffing, and scheduling to optimize team performance and enhance service delivery.
- Managed daily operations, staffing, scheduling, and team performance.
- Cultivated relationships with guests, employees, and business partners to foster loyalty and collaboration.
- Developed strong relationships with guests, employees, and business partners.
- Collaborated with department leaders to ensure consistent service quality and seamless hotel operations.
Assistant General Manager
1 Year 11 Months- Coordinated daily hotel management and operational activities to ensure seamless operations.
- Assisted with daily hotel management and operational activities.
- Assisted with employee training, scheduling, and performance management.
- Resolved guest concerns effectively and helped resolve operational issues.
- Assisted General Manager with administrative and operational responsibilities to maintain hotel standards.
Sales Manager
1 Year- Managed hotel sales activities, developing relationships with corporate and local accounts to drive revenue growth.
- Managed hotel sales activities and developed relationships with corporate and local accounts.
- Promoted hotel services and accommodations, resulting in increased bookings and revenue.
- Collaborated with hotel operations to enhance client and guest experiences, ensuring satisfaction and repeat business.
Guest Service Manager
3 Years- Supervised front-desk and guest-service operations, enhancing guest experience and satisfaction.
- Supervised front-desk and guest-service operations to provide a welcoming guest experience.
- Trained and supported front-desk team members, improving service quality and team cohesion.
- Maintained efficient daily operations and upheld high customer-service standards, ensuring consistent guest satisfaction.
- Helped maintain efficient daily operations and high customer-service standards.
Cashier
2 Years- Delivered friendly and efficient customer service, enhancing customer satisfaction in fast-paced restaurant environment.
- Processed customer orders and drive-thru transactions, ensuring accurate and timely payments.
- Ensured clean and organized front-of-house area, contributing to positive dining experience.
- Assisted with store opening and closing procedures.
Education
High School Diploma
2014
Skills
Sales Strategy
Business development
Revenue management
Hotel Operations
Front Office Operations
Team Leadership
Staff development
Corporate relations
Problem Solving
Customer Service
Guest Relations
Multilingual Communication
Certification
- Certified Director of Sales
- Certified General Manager
Interests
Bilingual English & Spanish
Strong communication
Quick learner
Relationship building
Sports
Classic movies
Electronics
Timeline
Director of Sales
Home2 Suites North I-4
03.2025 - 08.2026Read More
General Manager
Hampton Inn & Suites South Polk Parkway
02.2022 - 03.2025Read More
Assistant General Manager
Hampton Inn & Suites South Polk Parkway
03.2020 - 02.2022Read More
Sales Manager
Home2 Suites South Polk Parkway
03.2019 - 03.2020Read More
Guest Service Manager
Hampton Inn & Suites South Polk Parkway
03.2016 - 03.2019Read More
Cashier
Zaxby's
01.2014 - 01.2016Read More
Lake Region High School
High School Diploma
Read More