Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ALBERTO PANDO

Oceanside,USA

Summary

Dynamic professional with extensive experience in customer service, product knowledge, and sales techniques. Proven ability to leverage effective communication and problem-solving skills to enhance customer satisfaction and drive positive outcomes. Strong understanding of inventory processes and teamwork dynamics contributes to streamlined store operations and a collaborative work environment. Committed to delivering exceptional service while fostering lasting customer relationships.

Overview

9
9
years of professional experience

Work History

Retail Associate / Keyholder

Honey Hole Collectibles
06.2025 - Current
  • Open and operate the store independently as a trusted keyholder, ensuring smooth daily operations.
  • Deliver expert, customer-focused service specializing in sports cards and collectibles.
  • Manage inventory, restock products, and enhance in-store displays to drive sales.
  • Handle transactions, returns, and special orders while maintaining a seamless customer experience.
  • Report customer trends and provide feedback to management to improve business strategies.

Life & Health Insurance Agent (Remote)

Symmetry Financial Group
10.2024 - 06.2025
  • Utilized CRM systems to manage leads, track renewals, and strengthen client relationships.
  • Conducted detailed risk assessments to recommend tailored insurance plans.
  • Educated clients on coverage options to empower informed decision-making.
  • Expanded client base by proactively engaging new prospects and following up on warm leads.

Team Member

Rock n’ Jenny’s Italian Subs
10.2018 - 10.2019
  • Delivered excellent customer service in a fast-paced environment while handling multiple responsibilities.
  • Managed cash register operations, food preparation, and store cleanliness.
  • Increased operational efficiency by assisting teammates and optimizing workflows.

Paid Intern

XY Find It
07.2016 - 08.2016
  • Assisted in online marketing campaigns and ad design across multiple platforms.
  • Supported interdepartmental projects and delivered creative solutions using tools like Blender.
  • Proofread and edited documents with precision, ensuring high-quality deliverables.

Education

B.A. - Enterprise Leadership – Center for Entrepreneurial Management

University of Iowa – Tippie College of Business
Iowa City, IA
08.2024

Skills

  • Leadership & Team Management
  • Customer Service & Relationship Building
  • Business Strategy & Project Management
  • Sales, Marketing, and Social Media Campaigns
  • Inventory Management & Retail Operations
  • CRM Tools & Data Tracking
  • Reliability and punctuality
  • Cash handling accuracy
  • Customer engagement
  • Positive and engaging demeanor

LANGUAGES

English: Native proficiency
Spanish: Professional proficiency

Timeline

Retail Associate / Keyholder

Honey Hole Collectibles
06.2025 - Current

Life & Health Insurance Agent (Remote)

Symmetry Financial Group
10.2024 - 06.2025

Team Member

Rock n’ Jenny’s Italian Subs
10.2018 - 10.2019

Paid Intern

XY Find It
07.2016 - 08.2016

B.A. - Enterprise Leadership – Center for Entrepreneurial Management

University of Iowa – Tippie College of Business

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