Daphne Estevez-Martinez
Atlantic City
Summary
Self-motivated professional with a proven ability to meet deadlines and manage tasks efficiently. Exceptional organizational skills and adaptability in dynamic environments enhance customer experiences through effective communication and problem-solving. Quick learner focused on continuous skill development, consistently meeting company needs with organized practices. Experienced in fast-paced settings, thriving under pressure while maintaining high work quality and speed.
Overview
4
4
years of professional experience
Work History
Sales Associate /Retail Keyholder
IT'SUGAR
Atlantic City
08.2022 - 06.2025
- Maintained organized merchandise displays and cleanliness to enhance store visual appeal.
- Collaborated with team members to optimize inventory management and stock replenishment.
- Engaged with customers to identify needs and resolve inquiries effectively.
- Executed cashier duties, processing payments and issuing accurate receipts.
- Addressed customer complaints professionally to uphold satisfaction levels.
- Answered incoming calls, providing information on store offerings and services.
- Trained new team members in cash register operations and customer service standards.
- Assisted customers in locating products, answering questions, and offering tailored advice.
Ride Operator
Steel Pier
Atlantic City
05.2021 - 08.2022
- Conducted routine equipment inspections to ensure operational reliability.
- Operated amusement rides, adhering to safety regulations and compliance standards.
- Trained new staff on safety protocols and ride operation techniques.
- Maintained organized and clean ride areas to enhance guest experience.
- Assisted with loading, unloading, and securing passengers to ensure safety.
- Monitored audio and visual equipment while operating control panels for ride systems.
- Observed guest behavior on attractions to uphold safety standards.
- Reported mechanical issues promptly to maintenance staff and updated operation logs accurately.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ07-2023
Skills
- Time management and organization
- Adaptability and quick learning
- Problem solving and attention to detail
- Visual merchandising and multi-tasking
- Active listening and staff training
- Customer service excellence
- Financial transactions and drawer counting
- Team leadership and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate /Retail Keyholder
IT'SUGAR
08.2022 - 06.2025
Ride Operator
Steel Pier
05.2021 - 08.2022
High School Diploma -
Atlantic City High School
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