ALBERTO SERRATO
Loveland,CO
Summary
Proven leader and efficient courier with a track record of enhancing customer satisfaction and fostering team success at FedEx and Valvoline Instant Oil Change. Skilled in GPS route planning and relationship building, I excel in driving operational excellence and delivering exceptional service.
Professional with experience in logistics and transportation, bringing strong problem-solving skills and attention to detail. Effective in coordinating routes, ensuring timely deliveries, and maintaining high standards of customer satisfaction. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skilled in navigating various delivery systems, managing time efficiently, and communicating with clients and team members.
Overview
21
21
years of professional experience
Work History
Courier
FedEx
11.2016 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
Service Center Manager
Valvoline Instant Oil Change
01.2004 - 01.2015
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
Education
High School Diploma -
Allan F. Daily High School
Glendale, CA06-2000
Skills
- Customer service
- Excellent driving skills
- Package handling
- GPS and route planning
- Loading and unloading
- Attention to confidentiality
- Package pickup and delivery
- Relationship building and rapport
- Document management
Languages
English
Full Professional
Spanish
Timeline
Courier
FedEx
11.2016 - Current
Service Center Manager
Valvoline Instant Oil Change
01.2004 - 01.2015
High School Diploma -
Allan F. Daily High School