ALBERTO Sotelo Jr
Ontario,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Shipping Associate
Kellwood Western Region
07.2011 - Current
- WMS proficient
- Assigned KOHLS to calculate, adjust, verify weight and dimensions using packing list from containers and Warehouse Management System.
- Manually entering units, weight, cube and cartons into KOHL's TMS (Transportation Management System) with minimal data-entry errors.
- Other experience with TMS includes customers such as Amazon, JC Penney, HSN, Macy's, Cracker Barrel, Dillard's.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Regularly reviewed shipping procedures and recommended updates as needed, keeping current with industry best practices and regulatory requirements.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Packed and labeled boxes with maximum efficiency.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
Retail Associate
Howard's TV & Appliance
11.2010 - 07.2011
- Answered customers' questions and addressed problems and complaints in person and via phone
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Processed all sales transactions accurately and in a timely fashion.
Senior Retail Loan Processor
Bank of America Student Banking
07.2001 - 10.2008
- Increasing, cancelling, reinstating, guaranteeing student loans based on Stafford regulations
- Communications with borrowers, guarantee and servicing agencies.
Data Entry Clerk
Bank of America Remittance Banking
07.1998 - 07.2001
- Opening and keying invoices in a fast-paced environment with crucial deadlines
- Trusted with major accounts such as Kaiser Permanente, Blue Cross and USC.
Education
Associate of Science Degree - Accounting
Rio Hondo College
Whittier, CA01.2022
High School Diploma -
La Mirada High School
La Mirada, CA06.1999
Skills
- Microsoft Office experience
- Oral, Written and Electronic communication skills
- Responsible and detail orientated
- 70 WPM (Alpha-Numeric)
- 10-key (10-12,000 kph)
- Shipping procedures
- Teamwork and Cooperation
- Attention to Detail
- Multitasking Abilities
- Heavy Lifting
Languages
Spanish
Native or Bilingual
Timeline
Shipping Associate
Kellwood Western Region
07.2011 - Current
Retail Associate
Howard's TV & Appliance
11.2010 - 07.2011
Senior Retail Loan Processor
Bank of America Student Banking
07.2001 - 10.2008
Data Entry Clerk
Bank of America Remittance Banking
07.1998 - 07.2001
Associate of Science Degree - Accounting
Rio Hondo College
High School Diploma -
La Mirada High School
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