ALBERTO TORRES
4608 N. KEDVALE AVE. CHICAGO,IL
Summary
Reliable Driver with experience in delivering goods and transporting people safely. Skilled in operating various types of vehicles, adhering to traffic laws, managing delivery schedules, and maintaining vehicle cleanliness. Strengths include navigation skills, time management, customer service, and general knowledge. Contributed to previous roles by ensuring timely deliveries and maintaining high levels of client satisfaction. Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
Overview
9
9
years of professional experience
Work History
DRIVER
Lyft
CHICAGO, ILLINOIS
06.2019 - Current
- Transported clients to specified destinations safely and on-time.
- Enhanced customer satisfaction by providing courteous and professional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Achieved consistently high customer scores due to exceptional service.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Adhered to company policies and procedures related to safety and security standards.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Food Delivery Driver
DoorDash
CHICAGO, IL
03.2016 - 06.2019
- Delivered food orders to customers in a timely manner.
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Adhered to local traffic laws at all times while delivering orders to customers.
Education
High School Diploma -
SECUNDARIA MIXTA MANUEL M. DIEGUEZ
GUADALAJARA, JALISCO, MEXICO07-2001
Skills
- Clean Driving Record
- Safe Driving Practices
- City and non-city driving
- Punctuality
- Flexible Schedule
- Vehicle inspections
- Route Determination
- Time Management
- Customer Service
- Problem-Solving
- Confidentiality understanding
Timeline
DRIVER
Lyft
06.2019 - Current
Food Delivery Driver
DoorDash
03.2016 - 06.2019
High School Diploma -
SECUNDARIA MIXTA MANUEL M. DIEGUEZ
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