Alberto Torres
Miami
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Inventory Clerk
FIU
02.2021 - 08.2023
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Customer Service Representative
Progressive
02.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Supervision And Managment
Miami Dade College
Miami, FL08-2024
Skills
- Data entry
- Critical thinking
- Customer service
- Active listening
- Verbal and written communication
- Workplace safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
Inventory Clerk
FIU
02.2021 - 08.2023
Customer Service Representative
Progressive
02.2019 - 02.2021
Bachelor of Science - Supervision And Managment
Miami Dade College
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