ALBERTO VARGAS
Las Vegas
Summary
Experienced front-house manager with a dynamic background in the cannabis industry. Skilled in cultivating strong customer relationships and optimizing operational efficiency in fast-paced environments. Demonstrated success in leading teams, driving sales, and ensuring compliance with industry regulations. Known for strong leadership and mentoring abilities, with a keen focus on team development and operational excellence.
Overview
16
16
years of professional experience
Work History
Front House Manager
The Source Dispensaries
02.2022 - Current
- A Front of House (FOH) Manager in the cannabis industry plays a pivotal role in ensuring exceptional customer experiences and efficient dispensary operations
- This position requires a blend of leadership, customer service expertise, and compliance knowledge specific to cannabis retail
Clerical Support, Reception Coordinator
The Source Dispensaries
02.2019 - Current
- Documentation Call management Payment processing, Usa
- Maintained Reception standards, checking in guests and issuing badges to visitors if needed
- Greeted persons entering establishment, determined nature and purpose of visit, and provided information to specific promotion in store
- Supported customers with prompt answers and personalized support for both callers and visitors
- Contributed ideas for improving work processes in Reception-Intake
Sales Floor Lead / operational lead
The Source Dispensaries
02.2019 - Current
- Assisted with training, development and mentoring of sales employees
- Delegated tasks to maintain efficient workflow
- Communicated sales goals and key performance indicators to employees
- Coached employees on sales techniques and best practices, improving upselling
- I am currently an Operational Lead, I believe my skills in team development, sales coaching, and workflow optimization make me a strong candidate for this role
- In my current position at Deep Harvest, I have played a key role in training, developing, and mentoring sales employees, helping them reach and exceed performance goals
- By clearly communicating sales objectives and key performance indicators (KPIs), I've been able to improve team alignment and drive results
- Additionally, I've coached employees on sales techniques and best practices, resulting in significant improvements in upselling and customer satisfaction
- My experience also includes delegating tasks to maintain an efficient workflow, ensuring that both customer needs and business objectives are met
- I take pride in fostering a collaborative and motivated work environment where employees feel supported and empowered to succeed
Del Sol High
05.2009 - 05.2009
Education
High School Diploma -
Del Sol High
Las Vegas, NV05.2009
Skills
- Guest Relations
- Clerical support supervision
- Scheduling appointments
- Staff management
- Training and mentoring
- Inventory
- POS system operations
- Shrinkage control
Awards
Golden Bong Award, 02/01/22, The Golden Bong Award is a notable accolade within the cannabis industry, recognizing excellence across various categories. These recognitions highlight the achievements of leading brands and products in the cannabis sector, underscoring the industry's commitment to quality and innovation.
Golden Bong Award
Recognized for excellence in customer service and operational management within the cannabis industry.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front House Manager
The Source Dispensaries
02.2022 - Current
Clerical Support, Reception Coordinator
The Source Dispensaries
02.2019 - Current
Sales Floor Lead / operational lead
The Source Dispensaries
02.2019 - Current
Del Sol High
05.2009 - 05.2009
High School Diploma -
Del Sol High