Summary
Overview
Work History
Education
Skills
Certification
Awards
Security Clearance
Timeline

Alberto Wilson

Arlington,VA

Summary

Over 20 years of enterprise-level network engineering experience, with deep expertise in LAN troubleshooting, configuration, performance tuning, and real-time monitoring across complex, mission-critical infrastructures. Proficient in deploying and supporting secure Video Teleconferencing (VTC) systems, including system configuration, performance diagnostics, and Tier II/III end-user support. Skilled in configuring and managing Cisco routers and switches to support robust, scalable enterprise networks. Experienced in configuring KG-175 Taclane encryptors, ensuring secure data transmission across classified networks. Advanced troubleshooting of VPN technologies, including CheckPoint, Palo Alto, and Zscaler, supporting secure remote access and interagency connectivity. Skilled in CIDR subnetting and IP address allocation, enabling efficient network segmentation and scalable infrastructure design. Strong analytical and diagnostic capabilities, consistently resolving complex technical issues with speed, accuracy, and minimal disruption. 6+ years of hands-on experience implementing ITIL-aligned service management processes, including Change, Release, Configuration, Incident, and Problem Management—driving operational maturity and continuous improvement.

Overview

34
34
years of professional experience
1
1
Certification

Work History

VTC Administrator/Network Engineer Support

Aleut Federal
10.2023 - Current
  • Delivered technical support for BIS Video Teleconferencing (VTC) systems, ensuring secure and reliable connectivity across the organization.
  • Spearheaded deployment of Poly X30, X52, and G7500 systems in BIS conference rooms, significantly enhancing audiovisual performance and user experience.
  • Provided both on-site and remote support for nationwide network infrastructure migration efforts, covering key locations including Los Angeles, Portland, Chicago, New York, Miami, Boston, and Texas.
  • Partnered with the Department of Commerce Network Operations Center (DOC NOC) to diagnose and resolve complex network issues, reducing downtime and maintaining seamless operations.
  • Mentor helpdesk personnel, offering hands-on guidance and technical expertise to elevate team proficiency and improve service delivery outcomes.
  • Senior VTC Administrator/Network Engineer Support, Department of Commerce Bureau of Industry and Security

Senior VTC Administrator/Network Engineer Support

Syneren Technologies
06.2018 - 10.2023
  • Led the modernization of VTC infrastructure by migrating to a Microsoft Teams–enabled Pexip platform hosted in Azure Cloud, enhancing scalability, security, and cross-platform collaboration.
  • Partnered with vendor One Vision Solutions to develop and execute a strategic implementation plan, aligning technical objectives with organizational goals.
  • Directed procurement and deployment of advanced VTC hardware for the Export Enforcement conference room, including a One Touch Panel Desktop solution for the Office of the Under Secretary.
  • Configured video conferencing endpoints for both SIP and H.323 protocols, ensuring seamless interoperability across diverse platforms and secure communication channels.
  • Monitored and maintained critical system components, including endpoint registrations, license utilization, and desktop/mobile client connections, to ensure consistent performance and availability.
  • Diagnosed and resolved technical issues related to endpoint connectivity and licensing, minimizing disruptions and optimizing user experience across enterprise environments.
  • Provided end-to-end support and troubleshooting for enterprise network infrastructure, including Cisco Catalyst 3560 and 4506 switches, and Cisco 3845 routers.
  • Provided support for RSA Authentication.
  • Monitored and analyzed network latency and performance metrics, proactively identifying and resolving bottlenecks to ensure optimal connectivity.
  • Implemented port security configurations on network switches to strengthen access control and mitigate unauthorized access risks.
  • Deployed, configured, and maintained network-connected peripherals—such as scanners and printers—across distributed enterprise environments.
  • Delivered systems administration support for servers, ensuring operational stability, security compliance, and efficient resource utilization.
  • Senior VTC Administrator/Network Engineer Support, Department of Commerce Bureau of Industry and Security
  • VTC Support:

VTC Admin/Network Engineer

Stafford Consultants
04.2015 - 01.2018
  • Developed and executed an implementation plan to upgrade legacy video conferencing infrastructure to the Polycom RealPresence Clarity platform, improving reliability and scalability.
  • Managed a complex VTC network environment, including Polycom HDX 6000, 7000, and 9000 endpoints; VBP-E and VBP-ST traversal firewalls; RMX4000 Conference Manager; DMA 7000 Call Manager; and RealPresence Resource Manager.
  • Configured endpoints for SIP and H.323 protocols to ensure seamless interoperability across diverse communication platforms.
  • Monitored and maintained key system components, including ISDN inbound audio calls, endpoint registrations, license usage, and desktop/mobile client connections.
  • Coordinated with external (non-DOC) customers to establish VTC sessions with DOC, resolving compatibility issues and ensuring successful cross-agency communication.
  • Create and Manage Virtual Conference Rooms for VTC sessions
  • Monitor network statistics to ensure to ensure compliance with standards for high quality audio and video. This includes maximum and average delay, maximum and average jitter, calls dropped and packet loss.
  • Review connection logs to troubleshoot failed connections.
  • Develop connection reports for each audio and video call.
  • Support Network Infrastructure of Cisco Catalyst 3560 and 4506 switches, Cisco 3845 routers on CAIM and BECCI networks.
  • Troubleshoot network connection problems.
  • Configure Port networks switches.
  • Monitor Network Latency.
  • VTC Admin Support:

Network Engineer Principal

BAE Systems Inc.
11.2010 - 04.2015
  • Designed and deployed secure network infrastructure supporting classified and unclassified Cisco Video Teleconferencing (VTC) systems for mission-critical Navy SSP operations.
  • Provisioned and configured KG-175 Taclane encryption devices.
  • Designed CIDR-based IP address subnetting schemes.
  • Implemented router and firewall sub-interfaces for segmented traffic flow.
  • Established VLAN trunking for scalable, multi-site connectivity.
  • Administered and troubleshot Checkpoint firewalls, including site-to-site VPN configurations to ensure secure interagency communication.
  • Managed and troubleshot Checkpoint firewalls including site-to-site VPN connection
  • Managed a complex network of over 90 Cisco devices, including Catalyst 3750, 2960, 4510, and 4506 switches; 2811, 7200, and 2911 routers.
  • Monitored network performance and availability using EM7 and CiscoWorks, ensuring high uptime and rapid issue resolution.
  • Implemented and managed NOC block lists on edge router ACLs to maintain cybersecurity compliance and protect against emerging threats.
  • Maintained baseline network security configurations in alignment with DISA STIG standards, reinforcing system integrity and regulatory compliance.
  • Authored and submitted detailed network change documentation to the SSP Configuration Control Board, supporting structured change management.

Systems Engineer/ITIL Release and Control Practitioner

Serco North America
04.1996 - 10.2010
  • Provided System Administration support to the Office of the Assistant Chief for Installation and Management (OACSIM).
  • Responsible for all aspects of protecting OACSIM systems and networks from systemwide attacks and malicious programs, including developing and maintaining expertise regarding system attack studies, security tools, and related vulnerabilities.
  • Provided subject matter expertise in the implementation of ITIL Change, Configuration, Release and Problem Management for IMCEN.
  • Provided subject matter expertise in the implementation of ITIL Enterprise Change, Configuration and Incident Management for US Army Information Technology Agency (ITA).
  • Provided subject matter expertise in modeling IMCEN business process using Apian Business Process Modeler tool.
  • Participated at IMCEN Configuration Control Board (CCB) weekly meetings and provided subject matter expertise in the evaluation of new hardware and software requirements.
  • Developed SQL queries to capture performance metrics data from Remedy database; analyzed data and identified recommendations for improving business processes.
  • Integral member of IMCEN Problem Management Team and HQDA Network Operations Team; responsible for identifying network infrastructure errors, performing root cause analysis, providing strategic recommendations to stakeholders to prevent reoccurrence, and troubleshooting and monitoring network related issues in a classified and unclassified environment.
  • Responsible for ensuring continued protection of HQDA critically sensitive information through management of release of security patches in compliance with Information Assurance Vulnerability Alerts (IAVAs) and Army Gold Master (AGM) operating systems
  • Provided customer support through problem analysis and solutions for OACSIM. Developed the overall team approach and plan to include methodology, tools, techniques, and processes required to accomplish each task assignment.
  • Assisted in determining requirements and developing plans and justifications for additions and modifications to hardware and software for network systems.

Systems Engineer

InterAmerica Technologies
03.1995 - 04.1996
  • Provided support for over 400 congressional users. Responsible for setup and configuration of Novell 3x/4x and Windows NT servers, responded to service calls, installed applications and provided end user support, troubleshot problems with Novell, NT, RAS and Citric servers; PPP RAS, SLIP, TCP/IP and Windows for Workgroups clients, utilized network monitoring tools such as LAN Analyzer for Windows and Network General Sniffer.

Network Administrator

Integrated System Analysts
02.1992 - 03.1995
  • Network administrator for a Novell 3.12 LAN of 30 users; added and deleted users, monitored server performance, performed daily backups, troubleshot and repaired network problems and IBM compatible computers and peripherals, installed applications, provided end user support and utilized network monitoring tools such as LAN Analyzer for Windows and Network General Sniffer.

Education

BS - Electronic Engineering

03.1990

Skills

  • Virtual private network expertise
  • CheckPoint administration
  • Knowledgeable in Palo Alto
  • Cisco network devices
  • Proficient in CIDR subnetting
  • VLAN
  • Video teleconferencing systems knowledge
  • RSA administration
  • Experience with KG-175 encryption systems

Certification

  • Azure Fundamentals 900, April 2022
  • Security Plus, June 2022
  • ITIL Foundation – Pink Elephant, June 2005
  • ITIL Release and Control – Pink Elephant, October 2007
  • Microsoft Certified Systems Engineer (MCSE) Microsoft December 2000
  • Cisco Certified Network Associate (CCNA) Routing and Switching Cisco February 2011

Awards

Two Star Note in recognition of eight years of exceptional service supporting the Office of Assistant Chief of Staff for Installation and Management (OACSIM) LAN., Two Star Note for providing network connectivity to over one hundred OACSIM users during move to new facilities in Crystal City, Virginia., Certificate of Appreciation from the Office of the Secretary of Defense for outstanding dedication to duty during September 11, 2001, attack on the Pentagon., Certificate of Appreciation for providing technical support to US Army Information Management Support Center (IMCEN) staff in modeling their business process., Letter of commendation from SSP for outstanding work perform during Navy Cybersecurity Inspection. SSP obtained the highest score of the entire Navy.

Security Clearance

Active DoD Secret Security Clearance 2003

Timeline

VTC Administrator/Network Engineer Support - Aleut Federal
10.2023 - Current
Senior VTC Administrator/Network Engineer Support - Syneren Technologies
06.2018 - 10.2023
VTC Admin/Network Engineer - Stafford Consultants
04.2015 - 01.2018
Network Engineer Principal - BAE Systems Inc.
11.2010 - 04.2015
Systems Engineer/ITIL Release and Control Practitioner - Serco North America
04.1996 - 10.2010
Systems Engineer - InterAmerica Technologies
03.1995 - 04.1996
Network Administrator - Integrated System Analysts
02.1992 - 03.1995
- BS, Electronic Engineering

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Alberto Wilson