Alberto Zamora
Mercedes,TX
Summary
Customer-focused sales professional with experience in visual merchandising, POS transactions, and product knowledge. Recognized for calm communication, reliable sales floor support, and consistent service that helps customers find the right products quickly.
Overview
1
1
Language
9
9
years of professional experience
Work History
Sales Associate
Lids Hat World
Mercedes, Texas
11.2024 - 01.2025
- Greeted customers and provided exceptional customer service.
- Greeted shoppers and delivered friendly service on Lids sales floor.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped customers select fitted caps, apparel, and fan merchandise.
- Maintained visual merchandising standards across displays and wall fixtures.
- Worked with fellow sales team members to achieve group targets.
Correctional Officer
MTC
Raymondville, Texas
01.2016 - 05.2019
- Supervised inmate movement across MTC facility housing, recreation, and dining areas.
- Conducted security checks, perimeter patrols, and contraband searches throughout MTC operations.
- Monitored inmate behavior and enforced facility rules with calm, consistent communication.
- Documented incidents, counts, and shift activity in MTC correctional reports.
- Responded to emergencies and coordinated lockdown procedures with custody staff.
- Inspected cells, equipment, and grounds for safety and security concerns.
- Enforced prison rules and regulations, fostering a safe environment for inmates and staff.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior and signs of conflict, enhancing facility safety.
Education
High School Diploma -
Mercedes High School
Mercedes, TX05-2010
Skills
- Sales techniques
- Product knowledge
- Visual merchandising standards
- Sales floor support
- POS transactions
- Inventory management
- Customer service
Languages
Spanish
Professional
Timeline
Sales Associate
Lids Hat World
11.2024 - 01.2025
Correctional Officer
MTC
01.2016 - 05.2019
High School Diploma -
Mercedes High School